{"id":3676175,"url":"https://alion.io/job/hellokindred-salesforce-and-programme-operations-specialist-ned-engagement-programme-2","title":"Salesforce and Programme Operations Specialist – NED Engagement Programme","company":{"id":4311,"name":"HelloKindred","domain":"hellokindred.com","url":"https://alion.io/company/hellokindred","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-03T09:56:49Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T18:14:14Z","board_verified":false,"closed_at":"2026-11-05T18:14:14Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Who is HelloKindred?\nHelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.\nOur vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers - connecting ambitious talent to flexible opportunities with trusted brands.\n Anticipated Contract End Date/Length: Initial 3-month contract, with a potential 6-month extension\nWork set up: Remote\nResponsibilities\nSalesforce Administration and CRM Management\nMaintain and update contact records, campaign information, and event-related data within Salesforce.\nCreate and update contacts, manage attendance statuses, and ensure records are accurate and complete.\nMaintain event campaign records and ensure attendee information is correctly captured.\nUpdate post-event attendance records to trigger automated follow-up communications.\nIdentify and correct duplicate, outdated, or incomplete records.\nInvestigate missing information and ensure CRM records meet internal data quality requirements.\nSupport the consistent use of Salesforce processes and workflows across the programme.\nShared Inbox and Enquiry Management\nMonitor and manage the programme's shared inbox, responding to enquiries in a timely and professional manner.\nHandle event registration queries, access requests, attendee questions, and general programme enquiries.\nManage incoming requests efficiently and escalate more complex matters to the relevant team members.\nMaintain clear records of enquiries and follow-up actions where required.\nEnsure communications are accurate, helpful, and aligned with the organisation's standards.\nHelp manage fluctuations in inbox volume around busy event periods.\nEvent Administration and Post-Event Processes\nProvide back-office administrative support across a busy calendar of virtual and in-person events.\nUpdate attendee and attendance records following events.\nEnsure post-event data is processed promptly so automated follow-up communications can be triggered correctly.\nSupport registration administration and maintain accurate event records.\nCoordinate with the programme team to ensure all relevant event administration is completed within agreed timelines.\nHelp maintain consistent processes across the annual event schedule.\nCRM Data Quality and Audience Management\nReview and clean existing CRM records to improve data accuracy and completeness.\nIdentify missing consent information and support the appropriate review and updating of records in line with internal procedures.\nAssist with maintaining audience databases and ensure contact information remains up to date.\nSupport the identification and review of potential Non-Executive Director contacts who are not currently engaged with the programme.\nHelp organise and maintain audience information to support future engagement activity.\nHandle contact data carefully and follow applicable data protection and confidentiality requirements.\nProgramme Operations and Team Support\nProvide dependable operational support to the existing NED programme team.\nHelp relieve administrative pressure so the team can focus on event delivery, stakeholder relationships, and programme development.\nMaintain accurate documentation and follow established processes.\nIdentify recurring administrative challenges and suggest practical improvements.\nWork collaboratively with colleagues to prioritise tasks and manage competing deadlines.\nProvide updates on workload, outstanding actions, and any issues requiring attention.\n Essential Skills and Experience\nProven, hands-on Salesforce experience is essential. Candidates must be comfortable working directly within Salesforce rather than having only general CRM exposure.\nExperience maintaining CRM records, updating contact information, and managing campaign or event-related data.\nStrong administrative and organisational skills, with excellent attention to detail.\nExperience managing a shared inbox, handling enquiries, and responding professionally to stakeholders.\nAbility to work accurately with large volumes of contact and event data.\nConfidence in identifying data discrepancies, correcting records, and following established processes.\nStrong written and verbal communication skills.\nAbility to manage multiple tasks, prioritise effectively, and meet deadlines.\nA proactive, reliable, and solutions-focused approach.\nCapacity to work independently in a remote environment while collaborating effectively with a wider team.\nProfessional handling of confidential information and awareness of data protection requirements.\nDesirable Experience\nBackground supporting corporate programmes, event teams, or senior stakeholder engagement initiatives.\nExperience using Salesforce campaigns, event attendance tracking, and automated communications workflows.\nFamiliarity with marketing automation tools and event registration platforms.\nExperience maintaining consent records and supporting CRM data cleansing activities.\nPrevious experience within professional services, financial services, or a large corporate environment.\nExperience supporting Non-Executive Directors, senior executives, or other professional audiences.\nPrevious event management experience is not essential. This is an operational support role, and strong Salesforce capability is the priority.\nIdeal Candidate Profile\nThe ideal candidate is a highly organised, service-oriented professional who enjoys working with systems, maintaining accurate data, and ensuring administrative processes run smoothly.\nThey will be comfortable managing a busy shared inbox, working through CRM records methodically, and following up on outstanding queries without requiring constant supervision. Dependability, attention to detail, and confidence in following established processes while identifying opportunities to improve efficiency are essential. The ability to handle sensitive information appropriately and communicate professionally with senior stakeholders is also important.\nAbove all, the successful candidate must have practical Salesforce experience and be ready to contribute quickly within an established team.\nWhy This Opportunity?\nThis is an opportunity to support a high-profile executive engagement programme within a leading professional services environment.\nThe role will contribute directly to improving operational efficiency, maintaining reliable CRM data, and ensuring enquiries and event administration are handled effectively. This support will enable the wider team to focus on delivering valuable events and building meaningful relationships with senior business leaders.\nInterested? If you have strong Salesforce experience, excellent administrative skills, and enjoy keeping systems, data, and communications organised, we would love to hear from you.\n Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.\nHelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.\nWe appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.\nHelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.","description_format":"text","description_chars":7629,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T11:12:26Z"},{"event":"close","at":"2026-11-05T18:14:14Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/hellokindred-salesforce-and-programme-operations-specialist-ned-engagement-programme-2","json_url":"https://alion.io/job/hellokindred-salesforce-and-programme-operations-specialist-ned-engagement-programme-2.json","meta":{"generated_at":"2026-11-05T22:09:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2744,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4311},"rest":"https://alion.io/mcp/rest/get_company?id=4311"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhellokindred-salesforce-and-programme-operations-specialist-ned-engagement-programme-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhellokindred-salesforce-and-programme-operations-specialist-ned-engagement-programme-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhellokindred-salesforce-and-programme-operations-specialist-ned-engagement-programme-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hellokindred-salesforce-and-programme-operations-specialist-ned-engagement-programme-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhellokindred-salesforce-and-programme-operations-specialist-ned-engagement-programme-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3676175}},{"tool":"search_jobs","arguments":{"company":"hellokindred.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3676175},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}