{"id":787712,"url":"https://alion.io/job/helloprint-senior-site-reliability-engineer-sre-ai-platform-operations","title":"Senior Site Reliability Engineer (SRE & AI Platform Operations)","company":{"id":691323,"name":"HelloPrint","domain":"helloprint.com","url":"https://alion.io/company/helloprint-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rotterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":42},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Astro","optional":false},{"name":"CI/CD","optional":false},{"name":"Embeddings","optional":false},{"name":"FinOps","optional":false},{"name":"GCP","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Google Cloud Run","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Laravel","optional":false},{"name":"Least Privilege","optional":false},{"name":"Linux","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"PHP","optional":false},{"name":"Progressive Delivery","optional":false},{"name":"Python","optional":false},{"name":"Redis","optional":false},{"name":"Sentry","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Terraform","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-09-02T10:09:59Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-20T11:55:07Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"HelloPrint is mid-transformation. The entire platform is being rebuilt from the ground up: new frontend, new pricing engine, new content engine, new product engine. Everything agent-ready. We ship in a week what used to take a year. What we do not yet have is someone who owns the reliability of all of it: the SLOs, the cost, the AI runtime, and the guardrails that let product engineers move fast without breaking things. That is this role.\nCore Objective: Take full technical ownership of production reliability, distributed observability, deployment safety, cost optimization, and AI runtime infrastructure across high-velocity microservices and cloud workloads.\nWhat you will do:\nSLOs & Error Budgets: Define, track, and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error-budget policies across core customer journeys and critical services (including checkout, payments, catalog pipelines, and routing engines).\n\nDistributed Observability & Telemetry: Expand Telemetry, Sentry + Google Cloud Monitoring distributed tracing, and automated diagnostic tooling across microservices, Laravel Horizon queue workers on Redis, and Google Cloud infrastructure.\n\nDeployment Safety & Progressive Delivery: Partner with product teams to evolve CI/CD pipelines with canary traffic shifting, automated SLO-driven rollbacks, and automated health gates in GitHub Actions.\n\nAI Platform Operations & FinOps: Architect, monitor, and scale the runtime infrastructure supporting AI agents, semantic pipelines, and background automation. Take full ownership of runtime cost control, model and token budget tracking, latency profiles, rate limits, queue backpressure, and provider availability.\n\nCloud Infrastructure Cost & Budget Optimization: Partner with engineering leadership to drive continuous FinOps practices across Google Cloud workloads, actively identifying resource inefficiencies, optimizing compute/storage footprint, and enforcing infrastructure budget guardrails.\n\nIncident Management & Post-Mortems: Lead on-call incident response and blameless post-mortems, systematically turning root causes into automated tests, synthetic checks, and architectural guardrails.\n\nResilience, Capacity & DR: Drive capacity forecasting, dependency isolation, automated load testing, and disaster recovery validations against strict RTO/RPO targets.\n\nInfrastructure as Code & Security: Own declarative infrastructure workflows using Terraform and Google Cloud Run, ensuring strict IAM least privilege, Secret Manager, and deterministic environments.\n\nToil Elimination & DevEx: Build pragmatic internal tooling, runbooks, and self-service deployment primitives that eliminate firefighting and enable product engineers to ship reliably.\n\nWhat we are looking for:\nProduction SRE & Platform Background: Proven experience operating and scaling high-traffic distributed production systems where uptime, low latency, and safe release cycles are paramount.\n\nDeep Diagnostic Capabilities: Strong troubleshooting skills across Linux environments, containerized runtimes, relational/NoSQL databases, Redis queues, and cloud network boundaries.\n\nGCP & Serverless Container Stacks: Extensive hands-on experience with Google Cloud Platform, Google Cloud Run, and infrastructure automation via Terraform.\n\nCost Governance & FinOps Mindset: Demonstrated ability to monitor, analyze, and optimize cloud and AI runtime costs, striking the right balance between performance, reliability, and budgetary efficiency.\n\nTargeted Monitoring & Tracing: Practical experience configuring Sentry (for error reporting and distributed tracing across Laravel and Astro frontends) alongside Google Cloud Monitoring for SLI tracking and canary gates.\n\nAutomation & Scripting Skills: Proficiency in Python or TypeScript/JavaScript for platform tooling, combined with practical working familiarity with modern PHP in a Laravel ecosystem.\n\nAIOperations Affinity: Familiarity with operationalizing LLM integrations, embeddings/vector workflows, rate-limited external APIs, or background task orchestration.\n\nEngineering Mindset: Pragmatic builder with high technical agency who values durable system guardrails and deterministic automation over manual interventions.\n\nRequirements\nWhat we offer:\nRoom to grow: opportunities develop fast, within your role and across HelloPrint\n\nInternational environment: work with 100+ professionals from 20+ nationalities in Rotterdam or Valencia\n\nReal impact: shape the future of a high-growth, AI-driven company where your ideas actually land\n\nOwnership from day one: work with experienced leaders, take initiative, and drive projects with freedom to innovate\n\nHello-Benefits: including 24/7 HelloFit gym access, UrbanSportsClub discount, the best events and company-sponsored healthy meals every day\n\nReady to build something? We need bold thinkers, fast executors, and AI-first problem solvers. If that sounds like you, apply now. Let's redefine an industry together.\nAt HelloPrint, we believe diversity makes us better. We’re building a workplace where everyone can be themselves, grow, and do their best work regardless of background, identity, or perspective. 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