{"id":2579764,"url":"https://alion.io/job/helloteak-senior-ai-engineer-teak","title":"Senior AI Engineer - Teak","company":{"id":2931390,"name":"Teak","domain":"helloteak.com","url":"https://alion.io/company/helloteak","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":107000,"max_usd":236000,"period":"year","method":"global_role_seniority_cell","sample_n":2102},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Anthropic","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"Azure","optional":false},{"name":"Claude","optional":false},{"name":"Django","optional":false},{"name":"GCP","optional":false},{"name":"Gemini","optional":false},{"name":"Hallucination","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"LangChain","optional":false},{"name":"LangGraph","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Multi-Agent Systems","optional":false},{"name":"OpenAI","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Tool Use","optional":false},{"name":"Fine-tuning","optional":true},{"name":"Knowledge Distillation","optional":true},{"name":"Model Distillation","optional":true}],"status":"live","first_seen_at":"2026-10-15T01:26:24Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T11:27:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Teak\nTeak is reinventing refunds, striving to make every experience refundable. Our proprietary SaaS embedded refund protection platform provides massive distribution and a top-tier digital purchasing experience for insurance carriers, event organizers, booking platforms, ticketing systems, and their consumers - embedded in millions of carts each month.\nRole Overview\nAs AI-powered commerce becomes a new standard, Teak is building an agentic layer on top of our established platform APIs, letting partner AI agents offer, explain, and fulfill refund solutions compliantly and without friction at the point of purchase. As a Senior AI Engineer, you'll help lead and build that layer end-to-end: architecting the agentic systems, integrations, and infrastructure that turn our existing APIs into AI-native capabilities. This is a hands-on engineering role for someone who owns production AI systems from design through deployment and operation, well beyond prompt work, while staying closely connected through code reviews, technical discussions, and regular team syncs.\nThis is an excellent opportunity to make a meaningful impact at a rapidly growing company at the forefront of agentic commerce.\nKey Responsibilities\nAgentic System Design:Design, build, and maintain production-grade agentic systems, multi-agent orchestration, specialist agents, and Human-in-the-Loop workflows, with context management, memory, and tool-calling.\nMCP & Tool Integration:Develop MCP servers and tool integrations connecting AI agents to Teak's platform APIs and partner systems.\nLLM Integration & Output Control:Orchestrate LLMs (Claude, GPT, Gemini, or similar) across the AI layer, selecting the right model per task and managing prompt and system-prompt strategies so agents present refund solutions in pre-approved, compliant language.\nRAG & Knowledge Systems:Build RAG pipelines that ground agent responses in Teak's policy and product data, with versioning and isolation that prevent hallucination on compliance-sensitive topics.\nCompliance & Safety:Implement guardrails that enforce compliant offer language, prevent unauthorized coverage claims, and meet regulatory requirements across Teak's markets.\nEvaluation:Build evaluation frameworks to monitor, test, and continuously improve agent performance, reliability, and output quality.\nAI Infrastructure & Observability:Build and operate AI infrastructure on AWS, with structured logging and tracing for auditability and rapid issue resolution.\nBackend Development:Contribute to backend services, APIs, and platform improvements in Python alongside AI work, applying clean code, testing, and strong engineering fundamentals.\nCollaboration & Code Quality:Participate in code reviews, document agent system design and integration patterns, take part in Agile workflows, and join the on-call rotation.\nWhat We Are Looking For Required:\nBachelor's Degree in Computer Science, Engineering, a related field, or equivalent practical experience.\n5+ years of professional software engineering experience, with at least 2 years focused on production AI/LLM application development.\nStrong Python proficiency and solid software engineering fundamentals.\nDeep backend engineering experience, designing, building, and operating production services and APIs (Django or similar framework), with strong fundamentals in testing, code quality, and system design.\nHands-on experience building and deploying agentic AI systems (LangGraph, LangChain, AWS Bedrock Agents, or similar).\nDemonstrated experience integrating LLM APIs (Anthropic, OpenAI, or similar) into production applications.\nExperience building and maintaining RAG pipelines and vector search systems.\nWorking knowledge of Model Context Protocol (MCP) and tool-calling patterns.\nExperience designing and running LLM evaluation frameworks for quality, reliability, and safety.\nExperience building and operating AI infrastructure on a major cloud platform (AWS, GCP, or Azure).\nStrong written and verbal communication, with the ability to explain AI system design to technical and non-technical stakeholders.\nFully remote position; reliable internet connection and an appropriate home office workspace required.\nBonus Skills:\nBackground in a compliance-sensitive industry (insurance, fintech, legal) where regulated AI output and guardrails matter.\nExperience operating LLM systems at high volume, with attention to latency, cost, and caching.\nFamiliarity with AWS Bedrock or similar managed AI platforms and agent runtimes.\nExperience with model fine-tuning, customization, or distillation.\nContributions to open-source AI tooling or frameworks.\nWhat We Offer\nFully Remote Working Environment\nCompetitive Salary and Equity Opportunities\nUnlimited Paid Time-off\nMedical, Dental, and Vision Benefits\nAnnual Bonus Program\n401k Matching\n$100/month for Event Ticket Purchase\nCompany Sponsored Events","description_format":"text","description_chars":4889,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-15T01:26:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:4","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/helloteak-senior-ai-engineer-teak","json_url":"https://alion.io/job/helloteak-senior-ai-engineer-teak.json","meta":{"generated_at":"2026-10-15T15:27:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23639,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2931390},"rest":"https://alion.io/mcp/rest/get_company?id=2931390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhelloteak-senior-ai-engineer-teak"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhelloteak-senior-ai-engineer-teak"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhelloteak-senior-ai-engineer-teak"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/helloteak-senior-ai-engineer-teak\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhelloteak-senior-ai-engineer-teak"}]}