{"id":1310545,"url":"https://alion.io/job/helloteam-customer-success-associate-helloteam","title":"Customer Success Associate - HelloTeam","company":{"id":2296427,"name":"HelloTeam","domain":"helloteam.com","url":"https://alion.io/company/helloteam-com","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":119000,"period":"year","method":"global_role_seniority_cell","sample_n":465},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T15:43:24Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-26T18:58:35Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About HelloTeam\nHelloTeam is an HR technology platform built to help organizations create better employee experiences. Our platform gives businesses the tools they need to engage, develop, recognize, and support their employees while making HR processes easier to manage.\nPosition Summary\nHelloTeam is looking for a Customer Success Associate to help our customers get the most out of the HelloTeam platform.\nIn this role, you’ll work directly with clients throughout their experience with HelloTeam-from onboarding and platform setup to training, ongoing support, and troubleshooting. You’ll serve as a trusted point of contact for clients, helping them understand the platform, resolve issues, and successfully implement HelloTeam within their organization.\nYou’ll also work closely with teams across HelloTeam to investigate more complex issues, communicate client feedback, and ensure customers receive timely and effective solutions.\nThis role is a great fit for someone who enjoys working with customers, learning technology, solving problems, and helping people become confident using new software.\nWhat You’ll Do\nRespond to client questions and support requests through phone, email, and other support channels.\nGuide new clients through onboarding, platform setup, configuration, and implementation.\nConduct client training sessions and explain platform functionality in a clear and approachable way.\nTroubleshoot platform issues, identify potential causes, and provide timely resolutions or next steps.\nManage client issues from initial request through resolution, including coordinating internal escalations when necessary.\nDocument client interactions, issues, troubleshooting steps, and progress within internal systems.\nHelp clients understand platform best practices and identify opportunities to improve adoption and utilization.\nCollaborate with Product, Engineering, and other internal teams to investigate and resolve client issues.\nCommunicate product updates, configuration recommendations, and solutions clearly to clients.\nIdentify recurring questions, issues, or areas of confusion and help improve internal documentation and client resources.\nManage multiple client requests and priorities while maintaining a high level of responsiveness and service.\nWhat We’re Looking For\n1-3+ years of experience in customer support, client services, implementation, customer success, or a related role.\nStrong written and verbal communication skills.\nAbility to explain technical concepts and software functionality to users with varying levels of technical experience.\nStrong troubleshooting, problem-solving, and diagnostic skills.\nComfortable learning new software and becoming a knowledgeable resource for clients.\nStrong organizational skills with the ability to manage multiple priorities and client requests.\nAbility to work independently while collaborating effectively with a broader team.\nProactive and resourceful approach to solving problems.\nExperience supporting a SaaS product is preferred but not required.\nPreferred Experience\nPrevious experience in customer support, technical support, SaaS implementation, or client onboarding.\nExperience working with HR technology or HR software.\nPrevious experience with Paychex Flex is a plus but not required.\nEducation\nAn Associate’s or Bachelor’s degree in Communications, Business Administration, Information Systems, or a related field is preferred but not required. Relevant professional experience may be considered in place of formal education.\nWork Environment\nThis is a remote position and requires the ability to work effectively from a home office environment.","description_format":"text","description_chars":3641,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Real Estate","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-26T15:43:24Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:10","win:early","comp:junior"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/helloteam-customer-success-associate-helloteam","json_url":"https://alion.io/job/helloteam-customer-success-associate-helloteam.json","meta":{"generated_at":"2026-09-28T03:44:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2317,"day_limit":5000,"remaining_today":2683,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}