{"id":1310546,"url":"https://alion.io/job/helloteam-customer-support-specialist-helloteam","title":"Customer Support Specialist - HelloTeam","company":{"id":2296427,"name":"HelloTeam","domain":"helloteam.com","url":"https://alion.io/company/helloteam-com","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":76000,"period":"year","method":"global_role_seniority_cell","sample_n":950},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T15:43:24Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-30T01:05:35Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About HelloTeam: HelloTeam is at the forefront of transforming HR technology to empower businesses with innovative solutions for enhanced employee engagement and operational efficiency.\nPosition Summary: This role is responsible for delivering end-to-end client support, combining high-quality customer service with platform training and implementation guidance. Serving as a primary point of contact, this individual supports clients through onboarding, ongoing use, and issue resolution to ensure a successful experience with the platform.\nThe specialist collaborates cross-functionally to address escalations, documents all interactions and progress within the system, and helps drive client adoption and satisfaction. Success in this role requires strong communication skills, the ability to manage multiple priorities, and a proactive, solutions-oriented approach to both support and client enablement.\nResponsibilities Include:\nHandling inbound and outbound communications (phone, email, and support requests)\nSupport client onboarding and implementation by conducting training sessions, guiding clients through platform setup and configuration, and ensuring alignment with best practices.\nTroubleshooting platform-related issues, and providing clear, timely resolutions.\n If you have the attributes, skills, and experience listed below, we want to hear from you!1-3+ Year of experience in a Customer Support role\nCustomer service and communication skills including business writing\nSoftware and environment trouble-shooting and diagnostic skills\nSolid understanding of basic computer functions and ability to teach/train users\nExperience supporting Software As A Service preferred (Not Required)\nStrong oral and written communications skills\nExcellent organizational, problem solving and communications skills\nThe ability to work independently and balance multiple priorities\nTeam player, resourceful, flexible\n Preferred Skills:Previous professional customer and/or technical support experience\nPrevious Paychex Flex experience preferred (Not Required)\n Education and Experience:An Associate's or Bachelor's degree in Communications, Business Administration, or similar course of study is preferred (Not Required)\nRemote Position:This is a remote position and will require working from home.","description_format":"text","description_chars":2299,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Real Estate","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-26T15:43:24Z"}],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.841,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["conf:52","win:early","comp:junior"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/helloteam-customer-support-specialist-helloteam","json_url":"https://alion.io/job/helloteam-customer-support-specialist-helloteam.json","meta":{"generated_at":"2026-10-03T01:06:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":959,"day_limit":5000,"remaining_today":4041,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}