Engineering Manager - DevOps

About Helo.ai :

At Helo.ai by VivaConnect, we enable businesses to connect with their customers through powerful engagement channels.

- SMS, WhatsApp, RCS, Voice, and Contact Centre solutions

- 24+ years of industry expertise

- 30+ billion engagements handled annually

- Partnerships with Meta, Google, and leading telecom operators

We power communication infrastructure for businesses that require scale, reliability, and seamless customer engagement.

Why Build Your Career With Us :

- Lead engineering initiatives that directly impact enterprise communication platforms

- Drive technology strategy, architecture decisions, and platform modernization

- Work with cross-functional teams across Product, QA, DevOps, Sales, and Leadership

- Build scalable systems supporting billions of customer interactions

- Contribute to innovation, operational excellence, and business growth

The Role You'll Play :

As an Engineering Manager, you will drive technology strategy, execution excellence, and scalable platform development while aligning engineering initiatives with business objectives. You will play a key leadership role in delivering reliable, high-performing systems, building strong engineering teams, and enabling business growth through technology.

In addition to the responsibilities listed below, you should be open to taking up related initiatives that support engineering excellence, operational efficiency, platform scalability, and continuous improvement across teams.

What You'll Be Driving :

1. Technology Strategy & Architecture :

- Define and execute the technology roadmap aligned with business objectives

- Drive scalable architecture decisions across platforms and services

- Lead modernization initiatives including microservices and automation

- Ensure systems remain secure, resilient, and high-performing

2. Engineering Delivery & Execution :

- Oversee the end-to-end product development lifecycle

- Ensure timely delivery of projects with high quality standards

- Establish and enforce engineering best practices and standards

- Drive Agile methodologies and continuous improvement initiatives

3. Platform & System Management :

- Manage core systems including user management and authentication

- Oversee billing, wallet, and payment-related systems

- Support messaging platforms including SMS and WhatsApp solutions

- Ensure high availability, scalability, and fault tolerance across systems

4. Team Leadership & Development :

- Build and mentor high-performing engineering teams

- Define team structures, hiring plans, and capability development initiatives

- Drive performance management and career growth discussions

- Foster a culture of ownership, accountability, and innovation

5. Cross-Functional Collaboration :

- Work closely with Product, QA, DevOps, Sales, and Leadership teams

- Translate business requirements into technical execution plans

- Contribute to strategic decision-making initiatives across the organization

6. Engineering Operations & Governance :

- Establish KPIs for engineering efficiency and delivery performance

- Monitor system performance, uptime, and incident management processes

- Drive automation across testing, deployment, and monitoring activities

- Ensure compliance with security and data governance standards

- Evaluate and onboard technology solutions and tools

- Communicate progress, risks, and outcomes to leadership teams

Knowledge & Expertise We Value :

1. Technical Capability :

- Strong understanding of distributed systems and scalable architectures

- Experience managing infrastructure on Data Centers

- Knowledge of backend systems, APIs, databases, and messaging platforms

- Experience with DevOps practices, CI/CD pipelines, and monitoring tools

- Understanding of system scalability, reliability, and fault tolerance

2. Professional Strengths :

- Proven ability to lead and scale engineering teams

- Strong decision-making and problem-solving capabilities

- Excellent communication and stakeholder management skills

- Strategic thinking with strong execution focus

- Ability to align technology decisions with business impact and ROI

- Experience in budgeting, planning, and cost optimization

Education & Experience :

- Bachelor's or Master's degree in Engineering, Computer Science, or a related field

- 8 - 10+ years of experience in software engineering

- 3+ years of experience in engineering leadership roles

Indicators of Success :

- Consistent on-time delivery of engineering projects and initiatives

- High system availability, reliability, and operational stability

- Improved engineering productivity, efficiency, and quality outcomes

- Strong team engagement, retention, and capability development

- Effective infrastructure utilization and cost optimization

Performance & Growth :

The role follows defined KPIs and KRAs to ensure clarity in responsibilities, support performance tracking, and recognize contributions toward engineering excellence, platform reliability, and business growth.

Equal Opportunity Employer :

At Helo.ai, we celebrate diversity and are committed to building an inclusive and collaborative environment for all employees.

Skills

Engineering Management, IT Strategy, Distributed Systems, IT Infrastructure, DevOps, CI/CD Pipeline, Monitoring Tools, System Reliability, Messaging Protocols, IT Operations, IT Governance