{"id":882513,"url":"https://alion.io/job/help-inside-sales-representative","title":"Inside Sales Representative","company":{"id":679421,"name":"help","domain":"help.com","url":"https://alion.io/company/help-5","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-11T15:08:20Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-09-23T18:36:40Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Summary:\nWe’re seeking a motivated Inside Sales Representative to serve as a key connection between our customers and sales team, delivering a seamless and positive experience from first contact through close. In this role, you’ll manage inbound and outbound customer interactions, schedule appointments, conduct follow-up calls, and support the sales process to drive customer satisfaction and results. \nKey Responsibilities:\nPartner with our sales team to manage and qualify leads, keeping the pipeline full and flowing.\nSchedule appointments with precision, ensuring our sales reps have the best possible routes and timing for success.\nCoordinating each salesperson's schedule, making sure their pipeline is full and their time is being utilized to its maximum potential.\nReconnect with potential customers through outbound calls, reigniting their interest in our top-notch HVAC services.\nFollow up after installations to ensure complete satisfaction, address any concerns, and build strong, lasting relationships.\nServe as the primary contact for customers, answering their questions and guiding them through the sales process.\nKeep communication lines open and clear, ensuring customers feel supported every step of the way.\nWork closely with our installation and service teams to ensure a seamless transition from sale to execution.\nShare valuable insights with our marketing team to enhance lead quality and campaign effectiveness.\nContinuously seek out ways to improve our processes, contributing to a more efficient and effective sales operation.\nQualifications & Requirements:\nA high school diploma (an associate degree in business or marketing is a plus!).\n1-3 years of experience in sales support or coordination, ideally in HVAC or a related field.\nExceptional organizational skills and attention to detail.\nExcellent communication and interpersonal abilities.\nProficiency in Microsoft Office Suite and experience with CRM software (Service Titan experience is a bonus!).\nA customer-first mindset with a passion for delivering outstanding service.\nBenefits:\nCompetitive Pay: Your experience matters, and so does your performance. We offer a salary that reflects both.\nGrowth Opportunities: Be part of a team that values continuous improvement and professional development.\nComprehensive Benefits: Health insurance, retirement plans, paid time off, and more perks that make a difference in your life.\nDynamic Work Environment: You'll be in an office environment working with a motivated team.\nWork Environment:\nThis position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.\nPay Range\n$80,000—$150,000 USD\nAbout HELP\nFor more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!\nWe are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.\nPrivacy Policy","description_format":"text","description_chars":4059,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Laptops"],"lifecycle":[{"event":"open","at":"2026-09-14T01:44:26Z"}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.783,"p_room":0.9,"age_days":11,"expected_fill_days":32,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/help-inside-sales-representative","json_url":"https://alion.io/job/help-inside-sales-representative.json","meta":{"generated_at":"2026-09-23T19:14:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}