{"id":3775236,"url":"https://alion.io/job/helping-hands-data-entry-clerk","title":"Data Entry Clerk","company":{"id":4503998,"name":"Helping Hands","domain":"helping-hands.co.uk","url":"https://alion.io/company/helping-hands-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alcester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":37696},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T09:12:01Z","employer_posted_date":null,"last_verified_at":"2026-10-12T09:12:01Z","board_verified":false,"closed_at":null,"days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"Extraordinary Care. Extraordinary Culture. Extraordinary Careers.\n\nHelping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes they love. Join us, and you’ll be part of a supportive, ambitious community where your work truly matters, and your growth is genuinely valued.\n\nWe're looking for a proactive and analytical Data Entry Clerk to join our busy and supportive team. This is far more than a traditional administration role. You'll be responsible for ensuring customer accounts are set up correctly, charges are accurate and billing processes are working as they should, while investigating discrepancies and resolving issues when they arise.\n\nThis role would suit someone who enjoys analysing information, questioning anomalies and taking ownership of finding solutions.\n\nThis is a 6 month fixed term contract.\n\nKey Responsibilities\nManaging customer accounts, including account set up and closure.\nReviewing billing information and ensuring customers have been charged correctly.\nInvestigating discrepancies and identifying root causes.\nManaging large volumes of data with a high level of accuracy.\nResolving customer account and billing queries.\nSpeaking with customers over the phone, including handling sensitive and sometimes challenging conversations.\nWorking closely with internal teams to resolve complex issues.\nIdentifying opportunities to improve processes and reduce errors.\nSupporting vulnerable customers with empathy and professionalism.\n\nSkills, Knowledge & Expertise\nStrong analytical and problem-solving skills.\nExcellent attention to detail.\nConfidence working with data and systems.\nThe ability to investigate issues and make informed decisions.\nStrong communication and customer service skills.\nA resilient and professional approach when dealing with difficult situations\nThe confidence to challenge, question and seek improvements.\n\nJob Benefits\nHybrid working\n25 days annual leave plus bank holidays\nCompany pension scheme\nOngoing learning and development opportunities\nSupportive and collaborative team environment\nCareer progression opportunities within a growing organisation","description_format":"text","description_chars":2192,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual 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