Data Analyst

Helping Hands provides HOPE and CARE through personal, trauma-informed programs to individuals experiencing homelessness.

Our programs are Trauma-Informed, Data-Driven, and Person-Centered. We take the time to learn each individual's story and help connect them to the appropriate local resources and services to meet their unique needs. We do not duplicate available services; instead, we build strong collaborative partnerships with local programs and foster connections between participants and our community partners.

DATA ANALYST

Position Summary

Reporting to the Data Manager, the Data Analyst collects, validates, manages, analyzes, and interprets organizational data across multiple systems to support compliance, program performance, operational effectiveness, and informed decision-making. This position develops and maintains reports, key performance indicators (KPIs), and analytical tools that translate complex datasets into clear, actionable information for leadership and program teams. The Data Analyst monitors data quality, identifies trends and opportunities for continuous quality improvement, and provides accessible technical guidance to help employees use data effectively in support of HHROC's mission. Full-time, benefit eligible. Will consider remote opportunity. $34+/hour DOE.

What You’ll Do:

Data Analysis, Reporting & Visualization

·Analyze Data & Performance: Compile, integrate, and analyze data from case management and other systems to identify trends, patterns, gaps, and opportunities for improvement.

·Develop Reports & Dashboards: Create and maintain dashboards, KPI tracking tools, advanced Excel workbooks, automated reports, and visualizations to monitor program outcomes and organizational performance.

·Communicate Findings & Ensure Accuracy: Prepare clear, accurate, and timely reports, presentations, and summaries for technical and nontechnical audiences to support reporting requirements and data-informed decision-making.

Data Quality, Compliance & Systems Support

·Data Quality & Integrity: Monitor data accuracy and completeness, resolve discrepancies with program staff, and promote consistent data standards and reporting practices.

·Compliance & Systems Support: Review income-tracking records, HMIS entries, Case Management Plans, and system workflows for accuracy, completeness, and compliance with established requirements.

·Cross-Departmental Reporting: Support data improvement initiatives and coordinate outstanding dues and write-off reporting with Accounting to ensure accurate records and reporting.

Collaboration, Technical Assistance & Continuous Improvement

·Cross-Departmental Collaboration: Partner with leadership, program teams, Accounting, and other departments to align reporting tools, workflows, and data analysis with organizational goals.

·Technical Assistance & Continuous Improvement: Provide accessible guidance on data interpretation, reporting, and system use while identifying opportunities to improve efficiency, data collection, and performance measurement.

·Confidentiality & Other Duties: Maintain confidentiality and handle sensitive information in accordance with applicable laws, funder requirements, and HHROC policies; perform other related duties as assigned.

What You’ll Bring:

·Experience & Education: 4+ years of experience in data analysis or reporting; bachelor’s degree in a related field preferred.

·Technical Skills: Advanced Excel proficiency and experience with databases, multiple data sources, reporting tools, and data visualization.

·Analytical & Communication Skills: Ability to identify trends, verify data accuracy, communicate actionable findings, solve problems, and manage competing priorities independently and collaboratively.

Preferred:

·Experience with HMIS, homelessness services, human services, or nonprofit data.

·Familiarity with ROADs, ServiceNow, or similar systems.

·Experience with statistical analysis, program evaluation, KPI development, quality improvement, SQL, or reporting automation.

Especially Valuable

·Direct or lived experience related to homelessness, addiction, and/or working with low-income populations.

·Understanding of issues that may affect participants, including homelessness, chemical dependency, domestic violence, and sexual assault.

Work Environment & Physical Requirements

Work is primarily indoors in an office setting. The role frequently involves sitting or standing at a computer and using standard office equipment.

Helping Hands is proud to be an Equal Opportunity Employer.