{"id":3295831,"url":"https://alion.io/job/helpware-customer-service-representative-on-site-3","title":"Customer Service Representative (On-Site)","company":{"id":454250,"name":"Helpware","domain":"helpware.com","url":"https://alion.io/company/helpware-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T20:55:34Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-03T11:21:08Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Customer Service Representative | Guadalajara | On-Site\n$18,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance\nHere's the deal!\nSome customer service jobs are about answering calls. This one is about helping people get the medication they need.\nEvery day, you'll speak with patients who have questions about their prescriptions, insurance coverage, refill requests, or delivery status. Sometimes they'll be frustrated. Sometimes they'll be confused. Sometimes they'll just need someone who can explain things clearly and help them move forward. That's where you make the difference.\nYou'll work with patients, pharmacies, insurance providers, and internal teams to make sure every prescription moves through the process as smoothly as possible. No medical background? That's okay. I f you're someone who enjoys helping people, solving problems, and turning complicated situations into simple solutions, we'll teach you the rest.\nYour day-to-day!\nSupport patients through phone, email, and text communication\nReview prescription orders and provide clear, accurate information on status, coverage, and next steps\nProactively contact patients to resolve issues that may delay or prevent order fulfillment\nPartner with pharmacies, insurance providers, and internal teams to ensure prescriptions are processed successfully\nGuide patients through the platform and help them get the most from available services\nTurn complex healthcare, insurance, and prescription processes into simple, easy-to-understand solutions\nNavigate multiple systems and tools to research issues and identify solutions\nHandle difficult conversations with empathy, professionalism, and confidence\nContribute as a supportive teammate and help create a positive team environment\nWhat you need\nAt least 1 year of customer service experience\nStrong English communication skills\nComfortable speaking with customers by phone\nGood problem-solving skills and attention to detail\nAbility to stay calm and professional under pressure\nComfortable using multiple systems and tools\nAble to work on-site in Guadalajara\nWhat you get\n$18,000 MXN gross monthly salary\nPaid training\nFull law benefits\n8% Savings Fund\n$1,000 MXN monthly food vouchers after 2 months\nMajor Medical Insurance after 3 months","description_format":"text","description_chars":2283,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing 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