{"id":585368,"url":"https://alion.io/job/helpware-customer-service-representative","title":"Customer Service Representative","company":{"id":454250,"name":"Helpware","domain":"helpware.com","url":"https://alion.io/company/helpware-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":16,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-10T19:12:44Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-13T11:16:37Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Customer Service Representative | Mt Sterling, KY and VA\nAbout Us\nHelpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.\nJob Description\nWe are seeking a dedicated and adaptable Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our patients/healthcare providers via phone and chat, assisting them with prescription drug inquiries, troubleshooting mail-order issues, and guiding them through basic resolution steps. You will become an expert on our GLP-1 products and functionalities, ensuring patient/healthcare provider satisfaction while maintaining professionalism and empathy at all times.\nKey Responsibilities\nDeliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers. \nProvide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates.) \nMaintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources. \nGuide patients/healthcare providers through basic issue resolution procedures (i.e. online payments and prescription submissions through electronic medical records system-EMR) \nCollaborate with colleagues and management to share insights, improve support processes, and adhere to best practices. \nTrack patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels and follow up as needed. \nCommunicate technical information clearly and professionally to non-technical users. (i.e. assisting patients with online troubleshooting/assisting providers with prescription correction where needed) \n Perform other related duties as assigned by managers. \nPhysical and Mental Requirements\nMust be physically willing and able to sit for an 8-hour shift. \nMust be physically willing and able to type continuously using a keyboard for a full 8-hour shift. \nMust be physically willing and able to manage multiple chat conversations simultaneously. \nMust have the mental resilience to handle difficult or upset customers without experiencing anxiety.\nMust have the ability to thrive in a high-volume, fast-paced call center environment. \nRequirements\nHigh School diploma or equivalent. \nMinimum of 6 months experience in customer service via phone, email, or live chat.\nHealthcare experience is not required but is considered a plus. \nStartup experience is a plus. \nAbility to thrive in a fast-paced, dynamic environment with frequent changes. \nOpen to working all shifts as needed by the business. \nQualifications\nStrong communication and interpersonal skills. \nEmpathetic attitude with a positive and professional demeanor. \nAbility to handle challenging customer interactions calmly and effectively. \nDetail-oriented with strong organizational skills. \nTech-savvy and comfortable using CRM and online support tools. \nSelf-motivated and quick to adapt to new information and procedures. \nWe Offer\n$16 USD per hour \nEmployee benefits (paid time off, 401K, and healthcare) \nMeditation app \nReferral program \nPaid training \nContinuous support\nGrowth opportunities","description_format":"text","description_chars":3607,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","Custom Software Development","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-09-10T03:27:13Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.432,"p_room":0.28,"age_days":63,"expected_fill_days":25,"reasons":["conf:1","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/helpware-customer-service-representative","json_url":"https://alion.io/job/helpware-customer-service-representative.json","meta":{"generated_at":"2026-10-13T11:23:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17572,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":454250},"rest":"https://alion.io/mcp/rest/get_company?id=454250"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhelpware-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhelpware-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhelpware-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/helpware-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhelpware-customer-service-representative"}]}