{"id":1759912,"url":"https://alion.io/job/helpware-customer-support-representative-c","title":"Customer Support Representative (C)","company":{"id":454250,"name":"Helpware","domain":"helpware.com","url":"https://alion.io/company/helpware-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-28T21:32:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T19:09:35Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Customer Service Representative | Guadalajara | On-Site\n$16,500 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance\nHere's the deal!\nSometimes people need help understanding a product they rely on, finding the right information, resolving an issue, or simply getting a clear answer from someone who cares.\nAs a Customer Support Representative, you'll be the person customers trust when they need guidance. You'll handle conversations across phone, email, chat, and online channels, helping customers with product questions, concerns, orders, returns, and account-related needs.\nThis role is about combining empathy with accuracy. You'll solve problems, explain information clearly, and make sure every interaction follows the right process-especially when supporting customers in a healthcare-focused environment.\nIf you're someone who enjoys helping people, stays calm under pressure, and knows how to turn a difficult conversation into a positive experience, you'll fit right in.\nYour day-to-day!\nProvide exceptional customer support through phone, email, chat, Q&A platforms, ratings, and reviews\nUnderstand customer concerns and research the right information to provide accurate responses\nHelp customers with product questions, promotions, pricing, package information, and service-related topics\nMaintain detailed and accurate customer records while following required procedures and guidelines\nFollow healthcare and compliance processes when handling customer complaints and sensitive cases\nEscalate complex situations to the appropriate internal teams when needed\nSupport order fulfillment processes, including 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