{"id":585369,"url":"https://alion.io/job/helpware-customer-support-representative-part-time","title":"CUSTOMER SUPPORT REPRESENTATIVE - PART TIME","company":{"id":454250,"name":"Helpware","domain":"helpware.com","url":"https://alion.io/company/helpware-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kampala, Uganda"],"countries":["UG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-10T18:06:49Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-13T19:09:35Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"Customer Service Representative ( Part Time)\nAbout Us\nHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, the Philippines, and Uganda which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.\nOur Uganda team is growing and we're looking for experienced Customer Support Representatives to join our Helpware team.\nPosition Overview:\nAs a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.\nPrimary Responsibilities:\nInbound & outbound calls; \nScheduling reservations for transportation to healthcare appointments; \nChecking on the status of those transportation reservations; \nInteraction not only with health plan members but also with transportation providers and healthcare facilities; \nRouting calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues. \nRequired Education and Experience\nBachelor's Degree \nEnglish proficiency C1 and C2 \nPreferred Education and Experience \nSkills\nOutstanding problem-solving skills and ability to maintain professionalism in a high-stress environment \nStrong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone. \nPositive and helpful attitude \nExceptional interpersonal skills and conflict resolution ability \nAbility to work independently and/or with a Team \nBasic computer literacy: proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm \nFlexible with the ability to adapt to changes in business, strategy, and technology \nAbility to empathize with the Member and/or Member's guardian \nMust be able to work with geographically and culturally diverse populations and personalities","description_format":"text","description_chars":2378,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-09-10T03:27:13Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.362,"p_room":0.35,"age_days":63,"expected_fill_days":25,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/helpware-customer-support-representative-part-time","json_url":"https://alion.io/job/helpware-customer-support-representative-part-time.json","meta":{"generated_at":"2026-10-13T21:13:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32505,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":454250},"rest":"https://alion.io/mcp/rest/get_company?id=454250"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhelpware-customer-support-representative-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhelpware-customer-support-representative-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhelpware-customer-support-representative-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/helpware-customer-support-representative-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhelpware-customer-support-representative-part-time"}]}