{"id":585363,"url":"https://alion.io/job/helpware-customer-support-representative-v","title":"Customer Support Representative (V)","company":{"id":454250,"name":"Helpware","domain":"helpware.com","url":"https://alion.io/company/helpware-2","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":20000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-18T12:50:49Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T13:33:33Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"CustomerSupport Representative\n\nAbout Us\nHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.\nOur Cebu, Philippines Team is growing and we're looking for experienced Customer Support Representatives to join our Helpware team. \n\nPosition Overview:\nAs a Customer Support Representative, you will serve as the first point of contact with customers and must be focused on providing excellent customer experience at all times. The role is fully chat-based, with no voice support required.\nResponsibilities:\nProviding Customer Support for the website users \nHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution \nFollow communication procedures, guidelines, and policies \nResponding promptly to customer inquiries \nCommunicating with customers through various channels (chat/emails) \nAcknowledging and resolving customer complaints \nKeeping records of customer interactions, transactions, comments and complaints \nEntering data into a CRM, other online tools, and cloud-based platforms \nOther related tasks assigned by managers of the Clients and/or Helpware \nSkills and Qualifications:\nExcellent written skills in English; \nExperience in the Client support area will be a plus; \nBasic technical background (strong experience in using apps); \nProactive approach, empathetic individuals, problem-solving skills; \nCustomer orientation and ability to adapt/respond to different types of characters; \nAbility to multi-task, prioritize, and manage time effectively.","description_format":"text","description_chars":1849,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T03:27:13Z"}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.502,"p_room":0.35,"age_days":36,"expected_fill_days":16,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/helpware-customer-support-representative-v","json_url":"https://alion.io/job/helpware-customer-support-representative-v.json","meta":{"generated_at":"2026-09-24T15:07:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}