{"id":3295833,"url":"https://alion.io/job/helpware-customer-support-representative","title":"Customer Support Representative","company":{"id":454250,"name":"Helpware","domain":"helpware.com","url":"https://alion.io/company/helpware-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lima, Peru"],"countries":["PE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T20:01:40Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T11:26:32Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Customer Service Representative | Peru | On-site\nHere's the deal!\nPeople don't call us because they bought a stapler. They call because they bought tickets to see their favorite artist, attend a championship game, or experience an event they've been looking forward to for months. When something goes wrong-a missing ticket, a payment issue, a question about an event, or a last-minute concern-you'll be the person helping make things right. As a Customer Service Representative, you'll support customers before, during, and after some of the biggest sports, music, and entertainment events around the world. Every conversation is an opportunity to turn frustration into excitement and create an experience customers remember for the right reasons.\nYour day-to-day!\nAssist customers through phone, email, chat, and other support channels\nHelp customers with ticket purchases, payments, account access, event information, and order-related inquiries\nInvestigate and resolve issues while delivering a positive customer experience\nCommunicate difficult information with empathy, professionalism, and confidence\nSupport customers before, during, and after live events\nHandle fulfillment-related issues and ensure customer requests are completed accurately and on time\nMake decisions that balance customer satisfaction with company policies\nMaintain productivity, quality, and customer satisfaction goals\nIdentify opportunities to improve processes and customer experiences\nRepresent our partners' brands with professionalism and enthusiasm\nWhat you need\nPrevious customer service experience in one or more support channels (phone, chat, email, or social media)\nExcellent verbal and written communication skills in both English and Spanish\nAvailability to work full-time, including evenings, weekends, and holidays as needed\nStrong computer skills, including Microsoft Office and web-based applications\nAbility to multitask and perform well in a fast-paced environment\nStrong problem-solving skills and sound judgment\nAbility to remain calm and professional during challenging customer interactions\nComfortable working with customers from different cultures and backgrounds\nNice to have\nExperience in ticketing, live events, entertainment, sports, travel, or eCommerce\nExperience supporting back-office or administrative processes\nAdditional language skills\nKnowledge of major sports leagues, concerts, festivals, and live entertainment events\nExperience contributing to process improvements or customer experience initiatives\nWhat you get\nCompetitive salary\nHybrid role\nPaid 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