{"id":585348,"url":"https://alion.io/job/helpware-it-support-specialist","title":"IT support Specialist","company":{"id":454250,"name":"Helpware","domain":"helpware.com","url":"https://alion.io/company/helpware-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Windows","optional":false},{"name":"FortiGate","optional":true}],"status":"live","first_seen_at":"2026-09-03T14:03:51Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-09-29T21:02:31Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Helpware is a global company providing outsourcing and customer operations with teams in the USA, Mexico, Ukraine, Albania, the Philippines, and other locations worldwide. We partner with innovative companies and help them scale by taking over operational processes so their teams can focus on strategic, high-value work.\nWe are growing and opening a position for an IT Support Specialist (Ukraine).\nThis is an hybrid role. We’re looking for a proactive and hands-on IT Support Specialist who can ensure smooth day-to-day IT operations in our office in Kyiv. The role is focused on end-user support, hardware setup, and basic infrastructure troubleshooting.\nWhat you’ll do:\nSet up and configure laptops (Windows OS) for new hires. \nProvide technical support for office employees (hardware & basic software issues). \nTroubleshoot laptops and peripherals (monitors, keyboards, headsets, docking stations, etc.). \nPerform visual diagnostics of equipment (checking cable connections, indicators, hardware condition). \nSupport and manage Starlink connectivity (basic monitoring and troubleshooting). \nAssist with basic server-related tasks (understanding of server operations and ability to escalate if needed). \nMaintain IT inventory and keep documentation up to date. \nCoordinate with global IT teams when required. \nWhat matters:\nExperience in IT support / helpdesk (1-3 years preferred). \nStrong knowledge of Windows OS setup and troubleshooting. \nBasic understanding of networking principles (IP, DNS, routers, switches). \nUnderstanding of how servers operate (basic level; no deep administration required). \nAbility to perform hands-on diagnostics in an office environment. \nProblem-solving mindset and ability to think independently. \nClear communication skills. \nEnglish at a level sufficient for communication with global teams (B1.2 at least). \nNice to have:\nExperience supporting internet equipment (e.g., Starlink or similar connectivity solutions). \nExperience working in an international company. \nBasic understanding of security best practices. \nExperience with ticketing systems. \nExperience of network equipment configuration (Cisco, microtik, fortigate)\nWe Offer:\nCompetitive compensation linked to US rate \nComfortable office in the center of Kyiv\nMedical insurance after the trial period \nEnglish classes \nCorporate training and events \nOpportunity to work in a global company with career-growth potential","description_format":"text","description_chars":2420,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T03:27:13Z"}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.672,"p_room":0.55,"age_days":25,"expected_fill_days":18,"reasons":["conf:4","velocity","win:tail","comp:junior"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/helpware-it-support-specialist","json_url":"https://alion.io/job/helpware-it-support-specialist.json","meta":{"generated_at":"2026-09-30T01:49:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1399,"day_limit":5000,"remaining_today":3601,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}