{"id":1399526,"url":"https://alion.io/job/helpware-junior-support-engineer","title":"Junior Support Engineer","company":{"id":454250,"name":"Helpware","domain":"helpware.com","url":"https://alion.io/company/helpware-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-28T11:35:37Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T02:27:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are looking for a Technical Support Engineer to provide hands-on technical support for a SaaS platform and work closely with clients and internal technical teams.\nKey Responsibilities:\nProvide technical support and troubleshoot complex client issues.\nTroubleshoot integrations, APIs, data feeds, and client-side applications.\nWork with HTML, CSS, and JavaScript.\nAnalyze data to identify and resolve technical issues.\nCollaborate with Engineering, Product, Customer Success, and other teams.\nPerform testing and quality assurance for client solutions.\nMaintain and update technical documentation.\nRequirements:\n2+ years of experience in Technical Support, Application Support, or Support Engineering.\nStrong practical knowledge of HTML, CSS, and JavaScript - mandatory.\nKnowledge of SQL, XML, and APIs is a plus.\nStrong problem-solving and analytical skills.\nAbility to explain technical concepts clearly to both technical and non-technical stakeholders.\nGood English communication skills.\nWe are looking for a technical support professional, rather than someone with a purely Customer Service or Tier 1 Support background.\nNo voice/phone support is required.\nEnglish - B2+\nWorking Hours:\nThe role follows US Central Time.\nTwo schedule options are available: 8:00 AM-4:00 PM CST (16:00-00:00 Kyiv time)\n9:00 AM-5:00 PM CST ( 17:00-01:00 Kyiv time)\n\nThe exact working hours will be agreed upon with the candidate.","description_format":"text","description_chars":1415,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-28T14:46:05Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["conf:8","velocity","win:early","comp:junior"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/helpware-junior-support-engineer","json_url":"https://alion.io/job/helpware-junior-support-engineer.json","meta":{"generated_at":"2026-10-01T03:37:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3130,"day_limit":5000,"remaining_today":1870,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}