{"id":4215019,"url":"https://alion.io/job/helpware-learning-and-development-officer-2","title":"Learning and Development Officer","company":{"id":454250,"name":"Helpware","domain":"helpware.com","url":"https://alion.io/company/helpware-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-12T10:38:37Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lima, Peru"],"countries":["PE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T22:14:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T02:27:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines that provides Customer Experience and Operational Support for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class, value-adding services to our partners through empowered teams, innovative solutions, and advanced technologies.\nPosition Overview\nThe Learning & Development (L&D) Officer is responsible for designing, delivering, and continuously improving learning solutions that prepare employees for success and support operational excellence. This role partners closely with Operations, Quality, and other business stakeholders to ensure training programs are aligned with business objectives, client requirements, and performance metrics.\nThe L&D Officer facilitates engaging learning experiences, evaluates learner performance, identifies development opportunities, and recommends training solutions that improve employee capability and overall business results.\nPrimary Responsibilities\nTraining Delivery\nFacilitate instructor-led, virtual, and blended learning programs for new hires, cross-training, upskilling, and refresher sessions.\n\nDeliver engaging, learner-centered training that promotes knowledge retention and job readiness.\n\nFoster a positive, inclusive, and compliant learning environment while maintaining classroom standards and attendance expectations.\n\nConduct learner assessments, knowledge checks, and certification activities to validate learning outcomes.\n\nLearning Design & Development\nDevelop, update, and maintain lesson plans, facilitator guides, participant materials, job aids, and other learning resources.\n\nEnsure all training content reflects current client processes, policies, systems, and business requirements.\n\nRecommend improvements to curriculum and instructional materials based on learner feedback, operational changes, and performance trends.\n\nStay current on adult learning principles, instructional methodologies, and emerging learning technologies.\n\nPerformance & Coaching\nMonitor trainee progress and provide timely coaching, feedback, and developmental support throughout the learning journey.\n\nEvaluate learner performance using assessments, observations, and performance metrics to determine readiness for production.\n\nComplete required training documentation, reports, certifications, and transition sign-offs.\n\nCollaborate with Operations and Quality teams to identify performance gaps and implement targeted learning interventions.\n\nBusiness Partnership\nPartner with Operations, Quality Assurance, and client stakeholders to ensure training initiatives support operational goals and KPI achievement.\n\nParticipate in process updates, launch readiness activities, and change management initiatives affecting training delivery.\n\nAnalyze training effectiveness and recommend continuous improvement initiatives to enhance learner performance and business outcomes.\n\nSupport departmental projects and organizational initiatives as assigned.\n\nQualifications\nMinimum of 2 years of experience in Learning & Development, Training, Facilitation, or Customer Service within a BPO or customer support environment.\n\nExperience facilitating instructor-led and virtual training programs.\n\nKnowledge of adult learning principles, instructional design, and learning evaluation methodologies.\n\nExperience using Learning Management Systems (LMS).\n\nProficiency in Microsoft Office Suite (Word, Excel, PowerPoint).\n\nExcellent presentation, facilitation, verbal, and written communication skills.\n\nStrong coaching, interpersonal, and stakeholder management abilities.\n\nExcellent analytical, organizational, and problem-solving skills.\n\nAbility to manage multiple priorities while working independently in a fast-paced environment.\n\nFlexible and adaptable to changing business needs and schedules.\n\nINTERNAL APPLICANTS: Must have 6 months of tenure with Helpware\nPreferred Qualifications\nBachelor's degree in Education, Human Resources, Business, Psychology, or a related field.\n\nCertifications in Learning & Development, Training, Instructional Design, Facilitation, or Adult Learning.\n\nExperience developing e-learning content using authoring tools such as Articulate 360, Captivate, or similar platforms.\n\nExperience supporting multiple client accounts or programs in a BPO environment.\n\nThis version reflects a dedicated L&D Officer role rather than a hybrid QA/L&D position, while emphasizing facilitation, curriculum 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