{"id":2753139,"url":"https://alion.io/job/helpware-scheduling-receptionist","title":"Scheduling Receptionist","company":{"id":454250,"name":"Helpware","domain":"helpware.com","url":"https://alion.io/company/helpware-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":18000,"period":"year","method":"role_country_seniority_unknown","sample_n":34},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-17T00:02:03Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-17T11:26:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Scheduling Receptionist | Guadalajara | Hybrid\n$16,500 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance\nHere's the deal!\nWhen patients call a medical office, they're not usually calling because they're having a great day. They may be trying to schedule an appointment they've been waiting for, looking for answers about a referral, or simply trying to figure out where to go next. Your role is to make that process easy.\nAs a Scheduling Receptionist, you'll be the first point of contact for patients. You'll help them schedule appointments, answer questions, update information, and connect them with the right resources. Every conversation is an opportunity to create a positive experience and help patients feel supported from the very first call.\nNo healthcare experience? That's okay. If you're organized, confident on the phone, and enjoy helping people, we'll teach you the rest.\nYour day-to-day!\nAnswer incoming patient calls with professionalism and empathy\nSchedule appointments across multiple clinic locations\nHelp patients find the right provider, location, or service for their needs\nTriage calls efficiently and ensure patients are directed appropriately\nAnswer questions clearly and confidently while providing an exceptional customer experience\nCollect and update patient information accurately within electronic health record (EHR) systems\nAssist with incoming patient referrals and related documentation\nMaintain accurate records while following established procedures\nSupport patients throughout the scheduling process and help remove barriers to care\nContribute as a reliable teammate in a fast-paced healthcare environment\nWhat you need\nAt least 6 months of customer service experience\nAdvanced English proficiency (C1 or higher)\nStrong verbal communication skills and confidence on the phone\nExcellent attention to detail and data entry accuracy\nComfortable using computers and learning new software systems\nAbility to multitask and stay organized in a fast-paced environment\nHealthcare, medical office, or subscription-based support experience is a plus\nAbility to work on-site in Guadalajara\nWhat you get\n$16,500 MXN gross monthly salary\nPaid training\nFull law benefits\n8% Savings Fund\n$1,000 MXN monthly food vouchers after 2 months\nMajor Medical Insurance after 3 months","description_format":"text","description_chars":2325,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-17T00:43:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/helpware-scheduling-receptionist","json_url":"https://alion.io/job/helpware-scheduling-receptionist.json","meta":{"generated_at":"2026-10-17T13:27:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18081,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":454250},"rest":"https://alion.io/mcp/rest/get_company?id=454250"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhelpware-scheduling-receptionist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhelpware-scheduling-receptionist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhelpware-scheduling-receptionist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/helpware-scheduling-receptionist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhelpware-scheduling-receptionist"}]}