{"id":585377,"url":"https://alion.io/job/helpware-telesales-agent","title":"Telesales Agent","company":{"id":454250,"name":"Helpware","domain":"helpware.com","url":"https://alion.io/company/helpware-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kampala, Uganda"],"countries":["UG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-04T12:54:30Z","employer_posted_date":"2026-06-04","last_verified_at":"2026-09-27T22:53:42Z","board_verified":true,"closed_at":null,"days_open":115,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":114},"description":"SALES REPRESENTATIVE (ENG)\nAbout Us\nHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico,\nGermany, Albania, Poland, Georgia, Puerto Rico, Uganda, and the Philippines, which\nprovides Customer Experience & Operational Support for modern companies. Our team\nof professionals is driven by the purpose of providing best-in-class value-adding services\nto our partners by leveraging our empowered teams, innovative solutions, and\ntechnologies.\nWhat the role is about\nAs a Sales Representative, your primary responsibility is to provide exceptional\ncustomer service and support. You will be the primary point of contact for customers,\naddressing inquiries, resolving issues, and ensuring their satisfaction. This role makes an\nincredible impact every day - on our clients, our teams and our company\nRequired Skills and Qualifications:\nA Bachelor's degree\nExcellent communication skills\nB2 English Proficiency\nPersonable - friendly, motivated person, with a passion to serve others.\nAccountable\nAdaptable & Flexible- capable of working flexible hours, and interacting with\nother departments to ensure client needs are satisfied.\nAn eye for detail\nMotivated\nTime management skills.\nFlexibility\nComputer literacyReceive and make outbound calls to prospective or existing customers to promote products or services.\nSales Representatives will do the following:\nExplain the features and benefits of the products or services being offered.\nDeliver scripted sales pitches to persuade potential customers to purchase or sign up for services.\nHandle customer inquiries and provide detailed information on the company's offerings.\nObtain and record customer information, including contact details and purchasing preferences.\nMeet or exceed sales and call quotas set by the company.\nUpdate and maintain customer databases and records.\nFollow up with interested customers to secure sales or schedule appointments for the sales team.\nHandle rejection professionally and maintain a positive attitude.\nParticipate in training programs to improve product knowledge and sales techniques","description_format":"text","description_chars":2088,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T03:27:13Z"}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.132,"p_room":0.28,"age_days":114,"expected_fill_days":16,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/helpware-telesales-agent","json_url":"https://alion.io/job/helpware-telesales-agent.json","meta":{"generated_at":"2026-09-28T00:43:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":273,"day_limit":5000,"remaining_today":4727,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}