{"id":1254183,"url":"https://alion.io/job/hemmersbach-it-support-engineer-onsite","title":"IT Support Engineer Onsite","company":{"id":3072817,"name":"Hemmersbach","domain":"hemmersbach.com","url":"https://alion.io/company/hemmersbach","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3500,"max":4000,"currency":"SGD","period":"month","gross":true,"usd_annual":37584},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-17T00:00:00Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects. \nAs IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.\nThis is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:\nProvide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc. \nTroubleshooting hardware related issues and replace parts if needed\nTroubleshooting software related issues and apply fix\nWork with team members in completing job assignments\nFollow process to attend assigned jobs and escalate issues\nYou already have:\nStrong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc. \n2-5 years of experience with end user support.\nStrong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office \nCollaboration experience including knowledge of remote control of PCs \nStrong customer service skills \nAttitude as a team player\nFluency in both written and spoken English\nSkills\nSoftware Troubleshooting, Teamwork, Microsoft Office, Written English, Technical Skills, Job Scheduling, Laptops, Desktop Support, Printers, Hardware Troubleshooting, Remote-control systems, Mobile Phones, Basic It Skills, self-motivated Team Player, Smartphones, Customer Service","description_format":"text","description_chars":1724,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T17:56:20Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.606,"p_room":0.45,"age_days":28,"expected_fill_days":17,"reasons":["seen:28","win:tail","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":37584,"is_top_pay":false},"html_url":"https://alion.io/job/hemmersbach-it-support-engineer-onsite","json_url":"https://alion.io/job/hemmersbach-it-support-engineer-onsite.json","meta":{"generated_at":"2026-10-15T11:40:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17947,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3072817},"rest":"https://alion.io/mcp/rest/get_company?id=3072817"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhemmersbach-it-support-engineer-onsite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhemmersbach-it-support-engineer-onsite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhemmersbach-it-support-engineer-onsite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hemmersbach-it-support-engineer-onsite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhemmersbach-it-support-engineer-onsite"}]}