{"id":3202051,"url":"https://alion.io/job/hempel-associate-customer-care-representative-2","title":"Associate Customer Care Representative","company":{"id":1907306,"name":"Hempel","domain":"hempel.com","url":"https://alion.io/company/hempel-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":10500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-24T13:44:25Z","board_verified":false,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Do You Also Believe People Are a Company’s Greatest Asset?\nThe Associate Customer Care Representative is intended as an early-career-level operational position in Hempel’s Customer Care organization, primarily providing back-office and transactional support to the Customer Care team. The role focuses on executing defined and routine customer care activities, including customer documentation, quotations, order placement, order tracking, delivery status updates, product information, and related administrative activities.\nKey responsibilities:\no Ensure assigned customer care activities are completed accurately, promptly, and in line with agreed service levels and standard procedures.\no Maintain complete and reliable customer and transaction records across relevant systems.\no Contribute to a consistent customer experience by taking ownership of assigned requests and following through to completion.\nDaily operational tasks:\n o Managing quotations in the ERP systems, including the preparation and facilitation of necessary documentations.\no Performing Ad hoc activities to enhance customer experience.\no Outbound and inbound customer communication\no Administration related to customer-related inquiries.\no Customer data management\nAdditional non-operational tasks:\no Ensuring that a safe and healthy work environment exists by adhering to company health, safety, and environment policies.\no Ensure the upholding of local and global compliance rules when handling quotes and documents.\no Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company.\nWhat Are We Looking For?\nUniversity / bachelor’s degree in a relevant field or equivalent experience within Customer Care and/or order to cash environments.\nProficient with standard MS Office programs\nWorking efficiency (written and spoken) in English.\nStrong problem-solving and decision-making abilities\n1-2 years of experience in Customer Care department (preferrable).\nDo You Want to Be Part of a Global Team Where Collaboration Drives Success?\nAt Hempel, we believe in a customer-centric approach while maintaining operational efficiency.\nYour ability to balance both will play a crucial role in ensuring smooth transactions and exceptional service delivery.\nFrom day one, your input and initiative will be welcomed and expected.\nIn return, you’ll have the opportunity to grow within a global company that values collaboration, trust, and career development.\nDoes This Sound Like a Match?\nClick the ‘Apply for position’ button and submit your CV and application letter in English via our recruitment system.\nApplication due\n2026-10-31Seniority Level\nEntry levelJob Functions\nCustomer ServiceIndustry\nChemicals\nAt Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.\nWe’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company - and be part of the solution by contributing to our global impact.\nAt Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. 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