{"id":4168546,"url":"https://alion.io/job/hempel-customer-care-representative-2","title":"Customer Care Representative","company":{"id":1907306,"name":"Hempel","domain":"hempel.com","url":"https://alion.io/company/hempel-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Istanbul, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T14:05:30Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T21:56:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Do you want to grow your career with Hempel in a safe, inclusive, and collaborative environment? If yes, come and join us!\nAt Hempel, we believe our people are our greatest asset. We are looking for a customer-focused and proactive Customer Care Representative for the Turkish Market to join our international Customer Care team, based in Istanbul/Turkey.\nThis is an exciting opportunity to develop your career in a global organization where you will play a key role in delivering an outstanding customer experience while collaborating with colleagues and customers across multiple countries.\nIn this role, you will be the primary point of contact for your customer portfolio, ensuring a seamless order-to-delivery experience and building strong customer relationships.\nYour responsibilities will include:\nManaging customer quotations and sales orders through our ERP system. \nCoordinating product availability, production requirements, and delivery schedules. \nCommunicating with Hempel sites and colleagues worldwide to facilitate international order fulfillment. \nHandling invoicing activities and maintaining accurate customer records. \nResponding promptly and professionally to customer inquiries and requests. \nManaging returns, complaints, and credit note processes when required. \nUnderstanding customer needs and identifying solutions that enhance their experience. \nEnsuring compliance with established procedures and maintaining accurate documentation and archives. \nBuilding strong relationships through professional, friendly, and proactive communication. \nWhat does it take to become our new team member?\nWe are looking for someone who enjoys solving problems, thrives in a fast-paced environment, and is passionate about delivering excellent customer service. Furthermore, you will bring...\nBachelor's degree\nPrevious experience in a customer service, customer care, order management, or sales support role. \nExperience working in an international and customer-oriented environment. \nKnowledge of ERP systems (Microsoft Dynamics experience is an advantage). \nExperience working with CRM systems. \nStrong proficiency in Microsoft Office applications. \nAbility to prioritize effectively and manage multiple tasks. \nExcellent communication and interpersonal skills. \nStrong team player with the ability to work independently when needed. \nCustomer-focused mindset with a commitment to service excellence. \nKnowledge of the paint, coatings, or chemical industry is an advantage but not required. \nLanguage Requirement:\nTurkish and English are mandatory requirements for this position, with written and verbal communication skills in both languages. Knowledge of any additional European language will be considered an advantage. \nWhat can you expect from us?\nA dynamic and international working environment. \nOpportunities for learning, development, and career growth. \nCollaboration with colleagues across different countries and cultures. \nA flexible working model that supports work-life balance. \nThe opportunity to make a meaningful impact on the customer experience journey. \nAt Hempel, we are committed to creating an inclusive workplace where everyone can thrive. We encourage applications from candidates with diverse backgrounds and experiences and look forward to welcoming new talent to our team.\n Sounds like a match?\nTo apply for this position, please submit your application/motivation letter with a CV in English via our recruitment system by clicking the link ‘Apply’.\nAttractive salary and compensation and benefits package are also part of the advantages of being part of our team.\n#Hybrid\nApplication due\n2026-11-30Seniority Level\nAssociateJob Functions\nCustomer ServiceIndustry\nChemicals\nAt Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.\nWe’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company - and be part of the solution by contributing to our global impact.\nAt Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.","description_format":"text","description_chars":4547,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Turkey","iso":"TR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-12T14:05:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:0","win:early"],"computed_at":"2026-11-12T22:29:28Z"},"pay":null,"html_url":"https://alion.io/job/hempel-customer-care-representative-2","json_url":"https://alion.io/job/hempel-customer-care-representative-2.json","meta":{"generated_at":"2026-11-12T22:29:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47538,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1907306},"rest":"https://alion.io/mcp/rest/get_company?id=1907306"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhempel-customer-care-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhempel-customer-care-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhempel-customer-care-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hempel-customer-care-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhempel-customer-care-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4168546}},{"tool":"search_jobs","arguments":{"company":"hempel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4168546},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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