{"id":3773715,"url":"https://alion.io/job/hempel-it-services-support-technician","title":"IT Services & Support Technician","company":{"id":1907306,"name":"Hempel","domain":"hempel.com","url":"https://alion.io/company/hempel-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Jira","optional":true},{"name":"PowerShell","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-04T22:28:01Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T18:24:42Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job title:IT Services & Support Technician\nLocation:Dallas, Texas\nSchedule:onsite\nReports to:IT Service Delivery Manager\nHempel, founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings,infrastructureand other assets, and play an essential role in our customers' businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency.Throughour brands Hempel,Neogard, Crown Paints,Wattyland Farrow & Ball, weprovide solutions forthe Marine, Energy, Infrastructure and Decorative industries.\nCustomer-focused Onsite IT Support Technician with 3 to 5 years of proven skills and hands-on experience supporting Microsoft enterprise environments. This role is ideal for someone who thrives in a fast-paced setting, enjoys solving technical challenges, and takes pride in delivering excellent end-user support.\nEssentialResponsibilities:\nEnd-User Support\nProvide onsite technicalassistancefor laptops, desktops, mobile devices, and peripherals\n\nTroubleshoot and resolve issues related to Windows OS, Microsoft Office 365 applications, and hardware failures\n\nTechnical supportonRF scanners,labeland network printers.\n\nSupport end users with software installations, configuration, and general IT inquiries\n\nMicrosoft Infrastructure Support\nManage andmaintainActive Directory user accounts, groups, and permissions\n\nSupport Entra ID (Azure AD) identity management tasks\n\nAssist withIntune Company Portal device enrollment, compliance, and application deployment\n\nPerform basic administration ofExchange Server andMicrosoft 365 mailboxes, distribution lists, and policies\n\nNetworking & Systems\nTroubleshoot basic networking issues (LAN/WAN, Wi-Fi, DNS, DHCP)\n\nCollaborate with network teams to escalate and resolve connectivity problems\n\nSupport VPN access and remote connectivity tools\n\nHardware & Peripheral Support\nDiagnose and repair issues with laptops, desktops, printers, and other office equipment\n\nPerform hardware upgrades, imaging, and device lifecycle management\n\nMaintain inventory of IT equipment andassistwith asset tracking\n\nMinimum Qualifications:\n3-5 years of experience in an IT support or helpdesk technician role\n\nStrong working knowledge ofActive Directory,Entra ID,Intune,Exchange Server, and Microsoft 365 administration\n\nFamiliarity with networking fundamentals and troubleshooting\n\nHands-on experience supporting hardware (printers, laptops, desktops)\n\nExcellent communication, customer service, and problem-solving skills\n\nAbility to work independently and manage multiple priorities\n\nPreferred Skills (but notrequired)\nExperience with ticketing systems (ServiceNow, Jira, etc.)\n\nBasic PowerShell knowledge\n\nCompTIA A+, Network+, or Microsoft certifications\n\nWhat is in it for you?\nMedical, dental and vision insurance coverage options that begin on your first day of employment\n\nFlexible HSA and FSA options to manage healthcare and dependent care expenses\n\n12 paid holidays\n\n15 vacation days to start\n\n6 personal days\n\nPaid leave for jury duty and bereavement\n\n401(k) plan options with immediate company match and full vesting from day one\n\nBasic life insurance, short-term and long-term disability coverage for the unexpected\n\nEnjoy16 weeksof fully paid maternity leave or 4 weeks of paidpaternity leave, supporting you during life’s most important moments.\n\nA strong flexibility policy making you thrive both in your job and privately\n\nApplicants must be legally authorized to work in the United States. Direct applicants only; we are not engaging with outside recruitment agencies.\nApplication due\n2026-11-15Seniority Level\nAssociateJob Functions\nInformation Technology, OtherIndustry\nChemicals\nAt Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.\nWe’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company - and be part of the solution by contributing to our global impact.\nAt Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. 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