{"id":2073237,"url":"https://alion.io/job/hendrickauto-service-advisor-4","title":"Service Advisor","company":{"id":7724,"name":"Hendrick Automotive Group","domain":"hendrickauto.com","url":"https://alion.io/company/hendrickauto","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Merriam, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":17090},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-15T03:16:28Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Hendrick Toyota MerriamLocation: 9505 W. 67th St, Merriam, Kansas 66203Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.\nSupervisory Responsibilities: This job has no direct supervisory responsibilities.\nEssential Duties and Responsibilities include the following:\nWorks with customer and technician to identify required maintenance.\nAdvises customers on necessary and recommended services.\nOffers additional services and repairs to customers.\nComputes cost of replacement parts and labor to restore vehicle to condition specified by customer.\nEstimates cost of mechanical, electrical, or other repairs.\nEnters itemized estimate on service order and explains estimate to customer.\nSchedules appointments with customer.\nMeets dealership’s standards for repair and order production.\nMaintains CSI at or above Company standards\nMaintains an organized, clean and safe work area\nParticipates in required training\nRecords all hours worked accurately in company timekeeping system \nFollows Safeguards rules and regulations.\nDemonstrates the Company’s Core Values\nComplies with Company policies and procedures\nObserves all Federal, State, Local and Company safety rules and regulations in the performance of duties.\nOther duties as assigned\nQualifications:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.\nDesired Education:\no GED\n√ High School Diploma\no Associate Degree\no Bachelor Degree\no Master Degree\no Doctorate Degree\nField of Study/Work Experience:\no Accounting\n√ Automotive\no Business\no Human Resources\no Information Technology\nDesired Work Experience:\no up to 3 years\n√ 3-5 years\no 5+ years\nEducation/Experience:\nPrevious experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.\nCertificates and Licenses:\n√ Valid Driver’s License\no Automobile Salesperson License\nComputer Skills:\nIntermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.\nCommunication Skills:\nAbility to understand and follow instructions. Ability to communicate effectively with customers and company personnel.\nAttendance Expectations:\nThe position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.\nPhysical Demands:\nWhile performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.\nMay be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.\nEnvironment Demands:\nDuties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.\nVerbal and Writing Ability:\nAbility to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.\nMath Ability:\nAbility to add, subtract, multiply and divide.\nReasoning Ability:\nAbility to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.\nCore Values:\nTo perform the job successfully, an individual should demonstrate the following Core Values:\nServant Leadership\nServant Leaders consciously put the needs of others before their own, because to serve people is to value them.\nTeamwork through Trust & Respect\nDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.\nIntegrity\nBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.\nCommitment to Customer Enthusiasm\nEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.\nPassion for Winning\nHendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.\nAccountability at All Levels\nTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.\nCommitment to Continuous Improvement\nEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.\nThis job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.\nHendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. 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