{"id":3738336,"url":"https://alion.io/job/henkel-network-service-delivery-manager","title":"Network Service Delivery Manager","company":{"id":14724,"name":"Henkel","domain":"henkel.com","url":"https://alion.io/company/henkel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Cornerstone","truth_index":{"grade":"A","score":92,"open_postings":487,"ghost_share":0.023,"stale_share":0.253,"repost_share":0.037,"time_to_fill_p50_days":45,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"GDPR","optional":false},{"name":"Incident Management","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-04-11T12:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T09:51:58Z","board_verified":true,"closed_at":null,"days_open":212,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":212},"description":"About this Position Role holds end-to-end accountability for the performance, resilience, and commercial value of SD-WAN, WAN, and carrier services across multiple regions, acting as the primary technical and service counterpart for local IT teams and senior stakeholders. The role owns Day 2 operations under managed services, oversees Day 1 deployment and rollout, and leads Major Incident Management and critical escalations across multiple providers, regions, and time zones. It governs vendor performance through SLA/KPI enforcement, RCA quality control, and risk and compliance management (GDPR, NIS2), leads commercial negotiations on pricing and new agreements, and applies vendor-agnostic architectural expertise to drive automation and continuous service improvement.\nWhat you´ll do Service Provider Management, end-to-end service ownership across regional providers, and multi-provider orchestration (Overlay, underlay..). Escalation Major Incident Leadership, ownership of critical escalations across providers and internal teams, executive-level communication and status reporting, and business impact assessment and prioritization. Operations Service Assurance, service performance monitoring and reporting, support of Root Cause Analysis (RCA) governance and quality control Network Infrastructure Understanding, strong understanding of WAN, ISP, SD-WAN, carrier services, and cloud connectivity, and awareness of enterprise networking (routing, switching, security) Governance, Risk Compliance, risk identification across providers and services, and audit readiness and compliance tracking Stakeholder Communication Management, executive stakeholder engagement (regional/global leadership), and vendor negotiation and conflict resolution.\nAutomation Service Management Digitization, workflow automation (ServiceNow, ticket orchestration). AI AIOps for Service Assurance, support AI-driven incident detection and correlation. Data Analytics Reporting, support KPI-driven service management (SLAs, MTTR, MTBF).","description_format":"text","description_chars":2024,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cleaning & Household Products","Chemical Manufacturing","Hair Care Products","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-11-04T10:44:57Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.362,"p_room":0.28,"age_days":212,"expected_fill_days":45,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/henkel-network-service-delivery-manager","json_url":"https://alion.io/job/henkel-network-service-delivery-manager.json","meta":{"generated_at":"2026-11-10T10:03:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23378,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14724},"rest":"https://alion.io/mcp/rest/get_company?id=14724"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhenkel-network-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhenkel-network-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhenkel-network-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/henkel-network-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhenkel-network-service-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3738336}},{"tool":"search_jobs","arguments":{"company":"henkel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3738336},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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