{"id":1765795,"url":"https://alion.io/job/hennick-humber-hospital-supervisor-mdrd","title":"Supervisor, MDRD","company":{"id":1051786,"name":"Hennick Humber Hospital","domain":"hrh.ca","url":"https://alion.io/company/hrh-ca","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":44769,"max":55998,"currency":"CAD","period":"year","gross":null,"usd_annual":39357},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-03T13:52:49Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-11-01T10:20:48Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Position Profile\nHumber River Health. Lighting New Ways In Healthcare.\nSince opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.\nAt Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!\nJoin our Medical Device Reprocessing Department (MDRD) as we work together to deliver compassionate care that is responsive to the healthcare needs of our community.\nWe are currently hiring for the position of Supervisor, MDRD.\nEmployment Status: Permanent Full-Time Hours of Work: 8 hour Rotating Schedule (Days, Evenings and Nights) 7 days/week including holidays.Location: Wilson, Church and Finch Labour Group: Non Union\nHoury Wage: $44.769-$55.998\nReporting Relationship: Manager, MDRD & Utility Aides\nResponsibilities\nProvide support to the Manager of MDRD with day-to-day co-ordination of activities, tasks, departmental updates, staff meetings and workload in the reprocessing department across all sites\nAssist Manager of MDRD in supervising reprocessing in compliance with safety and materials handling requirements (OH&S, WHIMIS and SDS); supervises safety issues and staff injuries in collaboration with HR and OH&S departments.\nAssist in maintaining and fostering an environment that is sensitive to the diversity of internal and external communities\nAssist in promoting team spirit, cohesiveness, motivation and commitment to service goals.\nAssist in lead change effectively within the service(s)\nAs a resource person, works collaboratively with own staff and/or other staff in all clinical areas in problem solving administrative issues\nCollaborate with and provide feedback to the Manager of MDRD on staffing matters, including staff performance, conduct and attendance\nAssist the Manager of MDRD in preparing staff schedules, including approval of overtime, request for vacation or leaves in accordance with policies, procedures and collective agreement,\nLiaise with department staff on day-to-day operations\nSupervise and perform duties related to reprocessing medical devices, training, utilization of reprocessing equipment and new medical devices\nAssist with utilizing allocated resources (staff, supplies, space, and equipment) to achieve the program vision, goals, and service objectives\nAct as a coach, mentor, and role model, and leader to team members to provide them an environment where shared governance, empowerment and respect for diversity can grow\nAssist with the development of synergistic service teams who are patient centered and outcome focused\nAssist in identifying team and individual’s education needs, and provide educational opportunities that promote personal and professional development\nDemonstrate an awareness of personal development needs by seeking performance feedback from Directors, colleagues, and participate in development opportunities available both internally and externally\nPerform other duties as required\nSupervises the transactions of the T-Doc (Instrument Tracking Software) and Meditech Materials Management database for receiving, ordering and inventory management of consumables and instruments/trays\nAssist with -monitoring and control of transactions with the requests for new tray changes requests including new tray builds, changes to the existing trays by the customer departments\npreparing reports of inventory usage with recommendations for improvements to cost and supply level balances (e.g. review preference cards, tray contents, recommend case cart changes, eliminations, or redistribution of trays/instruments based on usage results)\nmonitoring and analyzing instrument inventories to ensure timely, accurate reprocessing, in consideration of delivery outpatient clinic carts, reordering of supplies for reprocessing,\nanalyzing product data on the supply carts to determine supply usage, turnover rates, and appropriate product mix for each supply cart and vendor\n\nLiaise/Coordinate -with clinical and other departments to meet supply usage and quotas\nwith the clinical teams for immediate responses to product recalls, communicate and document recall processes\nMonitor, correct and optimize inventory tray levels in clinical areas\nReconcile invoice impacts for all orders\nPerform other duties as required.\n\nAssist the Manager of MDRD -with the development and updating of job descriptions and policies and procedures\nin enforcing departmental and hospital wide policies and procedures\nwith development and implementation of reprocessing standards, tray conversions, hospitalwide roll outs of new product lines, coordinate vendor/product education for reprocessing staff, report updates at the Product Review and Standardization Committees, etc.\n\nAssist leadership -in excellent patient care and service delivery through continuous quality improvement processes that include planning, quality monitoring, and risk avoidance\nin the development and use of appropriate resources to measure and evaluate service processes and outcomes\nin complying with all processes consistent with Canadian Standards Association (CSA), PIDAC and Accreditation Standards\nwith the use of feedback strategies to maintain and improve performance of team members\nwith implementing the monitoring service delivery\nwith implementing ongoing monitoring and evaluation of systems to achieve department objectives that align with the corporate objectives\nwith established KPIs to evaluate MDRD operations from the perspective of quality, risk, and service excellence and plan activities to support and strengthen existing practice\nwith supporting established SLA for the MDRD\n\nAssist with monitoring the third-party vendor contracts for consumables and maintenance, software and systems in accordance with the contract terms, conditions, key performance indicators, vendor performance management, etc.\nEscalate any of the vendors’ non-compliance to the third-party contracts to Procurement and Logistics\nQualifications:\nBusiness Administration Diploma required\nGraduate of a recognized MDR program required\nCSA Group certification preferred\nCertified Medical Device Reprocessing Technician (CMDRT) required\nMember of Medical Device Reprocessing Association of Ontario (MDRAO) required\n3 years of Recent experience in MDR, and management and leadership required\n3 years Experience in a computerized healthcare environment preferred\nMS Office (Outlook, Word, Excel, PowerPoint, etc.) required\nKnowledge and applied experience of Healthcare MDRD requirements, Managing staff in a unionized environment, Working knowledge of communications technological skills required\nKnowledge and applied experience Meditech preferred\nAnalysis, problem solving, Strong analytical skills required \nAble to communicate effectively attentiveness to understanding the communication of others, Meeting required timelines in a fast paced environment skills required\nExcellent written, verbal, and presentation skills required\nAble to manage staff conflicts\nAn understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.\nWhy choose Humber River Health?\nAt Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.\nHumber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do - and to address systemic barriers - we foster a culture where everyone feels respected, valued and empowered to contribute.\nWe welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.\nAs an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.\nAccommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.\nThis position is being posted in response to an existing vacancy at Humber River Health.\nRecruitment Fraud Notice: Humber River Health does not request fees or payment from applicants as part of the recruitment process. 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