{"id":3770690,"url":"https://alion.io/job/henry-schein-customer-service-representative-3","title":"Customer Service Representative","company":{"id":6211,"name":"Henry Schein","domain":"henryschein.com","url":"https://alion.io/company/henry-schein","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":47,"ghost_share":0,"stale_share":0.936,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gillingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T21:28:54Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T07:41:35Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description\nOverview:\nGiving our customers an exceptional Henry Schein experience is what drives our Customer Service team. Our representatives are passionate about listening to our customer’s needs and taking action, giving information or resolving issues so their experience with Henry Schein is an easy and enjoyable one and allows them to get on with their jobs as dental professionals.\nFollowing a training period Customer Service Representatives communicate with customers by telephone, email and other omni channels, offering friendly, helpful, effective solutions that ensure they are left feeling completely satisfied with the outcome and most importantly valued by Henry Schein. We also offer exceptional and timely support to the Internal Sales teams, Field Sales teams and Accounts teams to ensure customers receive a seamless Henry Schein experience.\nJob Responsibilities:\nThe role holder will be expected to be responsible for the following:\n· Friendly, polite and helpful communication by telephone, email and other omni channels\n· Ability to listen carefully and skilfully ask questions to understand how you can help customers\n· Quick and accurate logging of call details into a case file on CRM\n· Ability to answer high volumes of calls, provide first touch resolution or log details to be investigated and closed out providing the customer with a date for update\n· Collaboratively, liaising with internal departments, field teams, manufacturers and external agencies to obtain information to resolve issues\n· Communicating effectively with external carrier companies to track deliveries, obtain proof of delivery and arrange collection of parcels for returns to the warehouse\n· Professional, accurate and timely processing of Adverse Event and Product Recall situations\n· Administrative duties including providing COSHH sheets on request from customers\n· Recording and processing small equipment repairs\n· Processing non-stock orders and raising credit notes\n· Evaluating and preparing Carrier insurance claims\n· Providing customers with online support\n· Providing information on the anticipated arrival of stock into the warehouse\n· Support reporting functions to ensure that both personal and team targets are met and exceeded\n· Deal with front line telephone enquiries for the Customer Accounts Dept\n· Participate in special projects and perform other duties as required\nJob Skills & Experience Required:\nTo succeed in this role, you’ll need the following:\nQualifications:\n· High standard of spoken and written English is required together with basic numeracy\nSkill & Experience:\nFast and accurate keyboard operation required\nKnowledge of Windows/Microsoft office systems/use of e-mails required\nPrevious customer service experience would be an advantage\nKnowledge of Salesforce communication would be an advantage\nKnowledge of J D Edwards systems would be an advantage\nKnowledge of dental products while not essential would be an advantage\nPerson Specification:\nWe believe the type of person best suited to this role will be:\nEnthusiastic\nProblem solver\nExcellent telephone manner\nCourteous and cheerful\nHandles pressure well\nPrepared to ‘go the extra mile’ for the customer\nWork well within a team\nAble to use initiative\nAble to also use tact, diplomacy and discretion when dealing with sensitive issues\nHenry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.","description_format":"text","description_chars":3728,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Supplies & Consumables","Dental Products & Labs","Medical Equipment Distribution","Practice Management Software"],"lifecycle":[{"event":"open","at":"2026-11-04T21:28:54Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":26,"reasons":["conf:8","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/henry-schein-customer-service-representative-3","json_url":"https://alion.io/job/henry-schein-customer-service-representative-3.json","meta":{"generated_at":"2026-11-09T12:35:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15789,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6211},"rest":"https://alion.io/mcp/rest/get_company?id=6211"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhenry-schein-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhenry-schein-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhenry-schein-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/henry-schein-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhenry-schein-customer-service-representative-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3770690}},{"tool":"search_jobs","arguments":{"company":"henryschein.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3770690},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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