{"id":2095270,"url":"https://alion.io/job/henry-schein-helpdesk-specialist","title":"Helpdesk Specialist","company":{"id":6211,"name":"Henry Schein","domain":"henryschein.com","url":"https://alion.io/company/henry-schein","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Savannah, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":404},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Hyper-V","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Microsoft Office","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-10-08T16:32:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T22:56:00Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Don’t just work somewhere, join Brasseler and be a valued team member of a world-class health care organization!\nOur Culture:\nProvides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge.\nOur Philosophy:\nQuality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA’s strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA.\nExplore our career opportunities below to learn more.\nJOB OVERVIEW:\nFirst tier of software/hardware support for users and PC’s/notebooks, printers, other peripherals. Escalates to more experienced Helpdesk team members as required, and assists the IT Helpdesk Manager to ensure that phones are manned. Assists the IT Helpdesk Manager with problem/resolution tracking.\nKEY RESPONSIBILITIES:\nInstall and configure computer clients and peripherals.\nMaintain images of computer and notebook software images.\nRepair laser printers using routine and non-routine maintenance. Assist IT Helpdesk Manager with toner and parts inventory.\nCreate and modify user accounts and mailboxes.\nAssist the IT Helpdesk Manager with projects and initiatives.\nAssist Network Administrator in operation/maintenance of Savannah multi-media equipment.\nPerform first line network, server, and applications troubleshooting.\nResolve issues over the phone or at desk side as needed.\nEscalate to a higher tier of support as necessary.\nTest new software and operating systems for compatibility.\nUpdate Microsoft software licenses and hardware documentation for workstations.\nReview training material the IT Helpdesk Manager prepares.\nIdentify opportunities for improvements in hardware, software, and procedures.\nMonitor clients for viruses, spyware, and security vulnerabilities.\nManage multiple high priority tasks and initiatives in a fast paced technical environment.\nProvide after-hours on call support.\nWORK EXPERIENCE:\n1+ years of work experience required. 1+ years of experience in PC hardware, software, and laser printer repair preferred. 1+ years of customer service experience preferred.\nPREFERRED EDUCATION:\nBachelor’s degree in a hard science degree preferred. PC/Notebook hardware, Windows OS, MS Office, TCP/IP, peripherals and also Networking/Internet experience required.\nKNOWLEDGE, SKILLS & COMPETENCIES:\nActive Directory Administration\nAS400 Knowledge \nCisco Networking and IP Phones\nHyper-V VMs on Windows Server\nMicrosoft Windows OS’s and Office applications\nOS and Application Deployment Tools and Imaging Software\nProgramming and PowerShell scripting\nKnowledge of Windows operating systems version 7, 8 and 10\nAntivirus technologies\nManagement of mobile devices\nNetwork protocols\nComputer Hardware\nExcellent customer service\nOrganized and capable of multitasking in a fast paced environment\nSelf-motivated, capable of managing time efficiently and productively\nExcellent communication, both verbal and written, interpersonal and leadership skills and ability to work within a team concept\nTRAVEL / PHYSICAL DEMANDS:\nMinimal travel. Office environment.\nMay require long periods of sitting, standing, kneeling, telephone, and computer work.\nMay require occasional heavy lifting, up to 50 pounds.\nBenefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, Generous Time Off, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.\n*Benefits may vary by location or status.\nHenry Schein is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.\nFraud Alert\nHenry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.\nPlease be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line \"career opportunities\" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.\nNo money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.","description_format":"text","description_chars":5218,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Medical Supplies & Consumables","Dental Products & Labs","Practice Management Software"],"lifecycle":[{"event":"open","at":"2026-10-08T16:32:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 8","filings_12m":8,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.623,"p_room":1,"age_days":3,"expected_fill_days":16,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/henry-schein-helpdesk-specialist","json_url":"https://alion.io/job/henry-schein-helpdesk-specialist.json","meta":{"generated_at":"2026-10-13T03:56:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6381,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6211},"rest":"https://alion.io/mcp/rest/get_company?id=6211"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhenry-schein-helpdesk-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhenry-schein-helpdesk-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhenry-schein-helpdesk-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/henry-schein-helpdesk-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhenry-schein-helpdesk-specialist"}]}