{"id":2685233,"url":"https://alion.io/job/henry-schein-returns-representative-new-berlin-wi","title":"Returns Representative - New Berlin, WI","company":{"id":6211,"name":"Henry Schein","domain":"henryschein.com","url":"https://alion.io/company/henry-schein","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":40,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Berlin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34381,"max":47275,"currency":"USD","period":"year","gross":null,"usd_annual":47275},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T03:31:43Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"OVERVIEW:\nThe Returns Representative is responsible for managing and processing customer, technician, branch and vendor returns within a distribution center environment. This role involves researching customer accounts, verifying product and inventory information, determining the proper disposition of returned merchandise, and ensuring accurate documentation and compliance with company procedures. This position requires strong computer proficiency, attention to detail, problem-solving abilities, and effective communication with customers, vendors, and internal departments.\nSchedule: Monday-Friday, with standard working hours of 8:00 AM-4:30 PM CST or 7:30 AM-4:00 PM CST (following completion of training).\nWork Location: This is a fully on-site position based at our New Berlin, WI Distribution Center. Candidates must reside within a reasonable commuting distance of the facility.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nProcess customer, technician, and branch overstock returns accurately and efficiently in accordance with department guidelines.\n\nMove returned merchandise to various locations within the department by pushing and/or pulling a hand pallet jack or cart.\n\nDetermine the appropriate disposition of returned products to maximize return on investment (ROI), including properly identifying and handling hazardous materials.\n\nResearch customer accounts and credit information across multiple computer systems\n\nAccurately process, pack and document products being returned to vendors for credit or replacement.\n\nEnsure controlled interface with internal customer and departments (A/P, Merchandising, Shipping, etc.,) and keep records of all significant interaction.\n\nServe as a company representative when communicating with business partners via phone and email to obtain return authorizations (RAs) for warranty, core, and non-needed returns.\n\nProcess technician and branch overstock returns.\n\nAccurately maintain both shared and individual tracking spreadsheets with fellow Returns Team Schein Members (TSMs).\n\nIdentify research including verification of correct item code, serial number, lot number, expiration date, as well as tie back to original purchase order.\n\nProvide regular reporting to management on product and vendor related information.\n\nReceive, process, and create monthly inventory transfers to and from core Distribution Centers (DCs).\n\nCommunicate professionally and effectively via phone and email with customers, technicians, field representatives and business partners.\n\nPerforms other reasonably related duties that may be assigned\n\nParticipates in special projects and performs other duties as required.\n\nIn addition to essential duties and responsibilities listed above, all positions are also responsible for:\nMeeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is compliance with all Company policies and procedures including Worldwide Business Standards.\n\nAdhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.\n\nQUALIFICATIONS\nExperience:\nExperience with basic warehousing operations is preferred.\nEducation:\nHigh school diploma or the equivalent required.\nSpecialized Knowledge and Skills:\nBasic computer skills, including Microsoft Outlook, Word, and Excel\n\nDetail-oriented with excellent problem-solving skills.\n\nAbility to pass machine driver safety training for all required equipment.\n\nAbility to read fine print and differentiate products with similar characteristics (size, color, vendor code).\n\nBasic reading, writing, and math skills.\n\nStrong written and verbal communication skills.\n\nKnowledge of HSI systems, including A system (Credit & Returns, NSP, Customer Service).\n\nAbility to follow instructions, handle multiple assignments, and prioritize tasks effectively\n\nStrong reconciliation and numerical skills\n\nAbility to troubleshoot by verifying documentation against product information.\n\nAbility to understand verbal and written instructions.\n\nAbility to interact effectively with team members, customers, vendors, and business partners.\n\nSelf-starter and a strong attention to detail and the ability to maintain accuracy when completing tasks.\n\nStrong follow-up skills and the ability to evaluate information and make sound decisions.\n\nPhysical Activities:\nAbility to grasp, bend, stand, reach above shoulder height, and walk extensively throughout the warehouse.\n\nMust be able to lift and push/pull up to 50 pounds.\n\nMay encounter various environmental conditions, such as hot and cool temperatures, hazardous items, noise, and dust.\n\nMust be able to work while standing and walking on concrete floors for extended periods of time.\n\nMay be required to use step ladders to perform tasks involving climbing and reaching.\n\nMust be able to stand while operating equipment bearing full weight on both feet.\n\nMay be required to work on powered industrial equipment that operates up to five racks high.\n\nThis position will be working in a distribution center environment.\n\nPerforms multiple, repeated, and sustained hand-eye movements while using a computer keyboard and screen.\n\nThe posted range for this position is$34,381 - $47,275which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.\nOther benefits available include: Medical, Dental, and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.\n\nHenry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.\nFor more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers\nFraud Alert\nHenry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.\nPlease be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line \"career opportunities\" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.\nNo money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.","description_format":"text","description_chars":7193,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Supplies & Consumables","Dental Products & Labs","Medical Equipment Distribution","Practice Management Software"],"lifecycle":[{"event":"open","at":"2026-10-16T07:26:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 8","filings_12m":8,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.618,"p_room":1,"age_days":4,"expected_fill_days":16,"reasons":["conf:50","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":47275,"is_top_pay":false},"html_url":"https://alion.io/job/henry-schein-returns-representative-new-berlin-wi","json_url":"https://alion.io/job/henry-schein-returns-representative-new-berlin-wi.json","meta":{"generated_at":"2026-10-19T08:16:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5397,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6211},"rest":"https://alion.io/mcp/rest/get_company?id=6211"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhenry-schein-returns-representative-new-berlin-wi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhenry-schein-returns-representative-new-berlin-wi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhenry-schein-returns-representative-new-berlin-wi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/henry-schein-returns-representative-new-berlin-wi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhenry-schein-returns-representative-new-berlin-wi"}]}