{"id":4112035,"url":"https://alion.io/job/henryscheinone-telecom-engineer","title":"Telecom Engineer","company":{"id":1046477,"name":"Henryscheinone","domain":"henryscheinone.com","url":"https://alion.io/company/henryscheinone","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":73000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"JavaScript","optional":false},{"name":"SQL","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-11-11T21:03:09Z","employer_posted_date":null,"last_verified_at":"2026-11-11T21:03:09Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Shape what’s next in dental technology.\nJoin Henry Schein One!\n\nJoin a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices. \n\nWe don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated. \n\nAs a Telecom Engineer you help power the communication platforms that keep our business connected. You'll provide frontline support for NICE CXone, RingCentral, and next-generation cloud voice solutions, resolving technical issues, maintaining telecom workflows, and assisting with call flow design and implementation. Working closely with senior engineers and business stakeholders, you'll contribute to system enhancements, operational excellence, and continuous improvement while developing expertise in modern cloud contact center and telecom technologies and making a direct impact on both employee and customer experiences through reliable, innovative communication solutions.\n\nThis position is remote within the United States with up to 10% travel as needed.\n\nThis position is not eligible for employment-based visa sponsorship. To be considered, candidates must be authorized to work in the United States for Henry Schein One without the need for current or future employer sponsorship.\n\nWhat You Will Do\nProvide Tier 1 support for RingCentral and NICE CXone environments, resolving issues related to user access, call quality, device configuration, routing errors, IVR functionality, and other telecom-related incidents\n\nProvision and manage user accounts, roles, and system configurations while monitoring platform health, system alerts, queue performance, and routing behavior\n\nPerform initial incident triage and troubleshooting using telecom diagnostic tools and dashboards, documenting findings and escalating complex issues to Tier 2/3 engineering teams with complete case details\n\nAssist with the development, modification, testing, validation, and documentation of call flows within NICE CXone Studio and RingCentral administration platforms\n\nMaintain accurate change records, version control, support documentation, FAQs, troubleshooting guides, and knowledge base content to support ongoing operational excellence\n\nPartner with senior telecom engineers during system implementations, major deployments, and high-volume support periods to ensure service stability and performance\n\nCollaborate with business stakeholders to understand operational requirements, align telecom configurations with business needs, and communicate technical concepts effectively to non-technical users\n\nWhat We Are Looking For\n3+ years of experience in IT or telecom support roles\n\nHands-on experience with NICE CXone and RingCentral platforms\n\nExperience with IVRs, call routing, user provisioning, and basic telecom workflows\n\nExposure to scripting or workflow tools (CXone Studio preferred)\n\nExcellent troubleshooting and operations skills, including correlating CDRs across multiple call legs, SIP trace and Wireshark/packet capture analysis, isolating carrier vs. network vs. CCaaS vs. integration issues, monitoring, logging, and root-cause analysis, and managing vendors and escalations effectively\n\nAbility to adapt quickly to changing priorities while maintaining high levels of service and support\n\nDemonstrate ownership and accountability by driving issues through resolution and following up with vendors and stakeholders\n\nExcellent communication and interpersonal skills\n\nExcellent analytical skills and attention to detail\n\nWhat Will Set You Apart\nAssociate’s Degree in Information Technology or a related field\n\nTraining or certifications on RingCentral or NICE CXone\n\nHands on experience with SIP, VoIP, CCaaS, call routing, and troubleshooting, including SIP ladder analysis\n\nAdvanced knowledge of networking, SBCs, carriers, and packet analysis\n\nIntermediate to advanced experience with APIs, integrations, and automation, including basic scripting (e.g., XML, JavaScript, Snippet)\n\nIntermediate knowledge of AWS/Azure, identity, and security\n\nExperience supporting and administering Amazon Connect and Salesforce Service Cloud Voice environments, including call routing, contact flows, user configuration, softphone troubleshooting, unified CRM-telephony operations, and cross-platform issue resolution\n\nKnowledge of Salesforce Omni-Channel Routing, Voice Call Objects, CTI integrations, and Agentforce Voice capabilities, including AI-powered voice automation that enhances contact center operations, real-time customer interactions, and agent productivity\n\nExperience with SQL/data analytics and Infrastructure as Code\n\nThe posted range for this position is $73,000 - $95,000, which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.This position is eligible for a bonus target not reflected in the range.\n\nWhat You’ll Gain as a #TeamSchein Member\n\nA robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!\n\nHenry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.\n\nUnfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.Originally posted on Himalayas","description_format":"text","description_chars":6476,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Dental Clinics"],"lifecycle":[{"event":"open","at":"2026-11-11T23:28:00Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["seen:2","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":false},"html_url":"https://alion.io/job/henryscheinone-telecom-engineer","json_url":"https://alion.io/job/henryscheinone-telecom-engineer.json","meta":{"generated_at":"2026-11-15T02:45:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5144,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1046477},"rest":"https://alion.io/mcp/rest/get_company?id=1046477"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhenryscheinone-telecom-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhenryscheinone-telecom-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhenryscheinone-telecom-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/henryscheinone-telecom-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhenryscheinone-telecom-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4112035}},{"tool":"search_jobs","arguments":{"company":"henryscheinone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4112035},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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