{"id":3382471,"url":"https://alion.io/job/here-technologies-lead-technical-supt-engineer","title":"Lead Technical Supt Engineer","company":{"id":40571,"name":"HERE Technologies","domain":"here.com","url":"https://alion.io/company/here","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0.125,"time_to_fill_p50_days":12,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beijing, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2629},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"SQLite","optional":false}],"status":"live","first_seen_at":"2026-10-28T05:48:51Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T05:33:08Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"What's the role?\nAs a Lead Technical Support Engineer on our China Team, you will ensure that HERE's customers get maximum value from HERE products and services through the evaluation, production, and maintenance phases. You will partner with sales representatives to expand and improve Customer's adoption of HERE products and services. You are effectively the go-to technical expert on HERE products and support software applications for customers.\nYour main responsibilities include:\nEffectively representing the 'Voice of the Customer' internally, while safeguarding HERE's business interest.\nThinking about business, product, and technical challenges as you help our customers leverage HERE services to solve their business problems.\nAnalyzing, reproducing, and debugging data and software issues reported by Customers and coming up with recommendations and driving issues to resolution.\nProviding L1/L2 technical support and being responsible for P1/P2 escalations.\nProviding actionable insights and driving continuous improvement opportunities, given the broad exposure to customer, products, and process.\nWho are you?\nYou will be a strong candidate for this role if you possess the following skills, competencies and experience:\nA degree in Software Engineering/ IT, Computer Science or related fields\n8+ years of experience in product or software support in areas such as web services, cloud-based application programming and its associated infrastructure (APIs, RESTful APIs, SDKs, XML, JSON, JavaScript).\nBuilding/evaluating ML models and/or agent workflows; familiarity with retrieval-based systems and evaluation/quality approaches.\nUnderstanding of service maturity, functional and non-functional requirements.\nValidated SQL(Oracle, SQLServer, PostgreSQL, MySQL or SQLite) skills\nProblem-solving skills , being data-driven, and with an analytical orientation with the ability to identify root cause of issues, corrective actions and report to customers and internal stakeholders.\nAbility to manage multiple priorities within a fast-paced environment.\nStrong interpersonal and communication (written/verbal) skills. Ability to dive into complex technical issues while keeping the big picture in mind.\nAbility to stay calm in stressful customer situations; ability to act with a sense of urgency to respond and build customer trust.\nSelf-motivated and take responsibility for seeing tasks through to successful completion.\nGood command of English & fluent in Mandarin (written, spoken)\nHERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.\nWho are we?\nEver checked in somewhere on social media? Ever tracked your online orders? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. www.here.com","description_format":"text","description_chars":3204,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Geospatial Analytics","Smart Mobility","Navigation & Mapping"],"lifecycle":[{"event":"open","at":"2026-10-28T05:48:51Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.877,"p_room":0.945,"age_days":7,"expected_fill_days":12,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/here-technologies-lead-technical-supt-engineer","json_url":"https://alion.io/job/here-technologies-lead-technical-supt-engineer.json","meta":{"generated_at":"2026-11-04T09:06:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14175,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40571},"rest":"https://alion.io/mcp/rest/get_company?id=40571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhere-technologies-lead-technical-supt-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhere-technologies-lead-technical-supt-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhere-technologies-lead-technical-supt-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/here-technologies-lead-technical-supt-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhere-technologies-lead-technical-supt-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3382471}},{"tool":"search_jobs","arguments":{"company":"here.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3382471},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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