{"id":4231885,"url":"https://alion.io/job/here-technologies-rd-project-manager-ii","title":"R&D Project Manager II","company":{"id":40571,"name":"HERE Technologies","domain":"here.com","url":"https://alion.io/company/here","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0.222,"time_to_fill_p50_days":12,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Navi Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Prompt Engineering","optional":false},{"name":"Minitab","optional":true}],"status":"live","first_seen_at":"2026-11-13T10:16:56Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T10:16:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"What's the role?\nThis position plays a key role in building and driving Error Management and Resolution Strategy for Platform Foundation. This role is responsible for managing customer reported errors along with internal reported errors from product testing for HD Live Map products including features from Lanes, Road, Localization, Signs etc. In addition to same role further expands to support critical HERE product portfolio delivered in formats such as NDS, RDF, Classical HERE RDF, IVI NDS, Places GS7 etc.\nResponsibility of R&D Project Manager II role:\nOwn e2e error resolution process which includes acknowledge, investigation, triage, closure and monitor bugs /defects reported by customers.\nRole is responsible to manage critical KPI’s of Error Management functions such as ‘Acknowledgement SLA’s’, ‘Resolution SLA’s’ and SLA’s associated with software bugs (development / production), reopen rate, Mean Time To Resolve (MTTR) etc.\nRepresent Error Management (HERE Problem Resolution Management) process in various customer audits, maintaining process documents, responding to RFQ’s\nOnboarding of new customer program for Error management support\nManaging high performing Error management team\nTo do so, this role directly interacts with:\nCustomer Program Managers from Customer for Pre-SOP Products (Co-Dev products) with customers such as Cariad, BMW, Chinese OEM's\nCustomer Program Managers, Technical Support Engineers from Product & Technical Support (PTS) for In-SOP products in maintenance phas\nCross Functional team across multiple tiers within Platform and Technology (for product / publication related bugs), Engineering (for software services related bugs), Operations and support team (for content related bugs).\nCustomer Problem Resolution Management team for weekly exchange of Error reports, progress and subsequence\nEngage into discussion for seeking clarification on certain error tickets, provide error ‘due dates’ / ‘estimated completion date’ to customers based on product master release schedule. Monitor ticket hygiene, population of mandatory fields etc. \nProvide weekly reports based on customers which include overall ticket burndown, resolution projections and challenges, technical root causes, perform error analytics to identify customer testing patterns, error hot spots, Perform analysis to create ticket cluster & prioritize same with different departments within HERE.\nThis position will lead team of Error Managers for strategic engagements associated with error management practice within or outside the organization. Subsequently monitoring backlog, performing RCA for systemic issues, performing trend analysis & finally provide insights from errors reported by customers for better business decisions. \nThis role is responsible for defining and implementing scorecard and data tracking systems, data analysis and corrective actions, systemic issue resolution and defines and leads special projects (if required) for improving overall error management function by applying continual improvement mindset.\nWho are you?\n Bachelor’s degree (Engineering, Statistics or Geosciences preferred)\nMinimum 12-15 years of relevant experience required,\n5 years management/leadership experience required\nGeneral understanding of error management life cycle & workflows, JIRA project management, Knowledge of HD Live Map products, Various viewers and GIS tools (Earthscape, Mapscape, ARCGIS, Map creator), etc.\nUnderstanding of basics of AI and usage of same in Error Management workflows. Understanding of prompt engineering in co-pilot, ROVO\nProject Management Experience, exposure to Lean & Six Sigma processes is desirable\nExcellent communication (internal & external), influencing skills, presentation and storytelling kills\nProven understanding of technology and work process flows. Strong analytical and problem-solving skills required\nStrong team leadership, organizational and management skillsKnowledge of statistical methods as applied to Quality principles, Minitab knowledge desired.\nAbility to interact with difficult stakeholders at variety of levels within and outside of the organization.\nTravel if required.\nCERTIFICATIONS\nSix Sigma White Belt, Green Belt certification desired, \nProject Management Experience (PMP certification) desirable\nHERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.\nWho are we?\nHERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.\nAt HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.","description_format":"text","description_chars":5141,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Geospatial Analytics","Smart Mobility","Navigation & Mapping"],"lifecycle":[{"event":"open","at":"2026-11-13T10:16:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:1","win:early"],"computed_at":"2026-11-13T12:05:47Z"},"pay":null,"html_url":"https://alion.io/job/here-technologies-rd-project-manager-ii","json_url":"https://alion.io/job/here-technologies-rd-project-manager-ii.json","meta":{"generated_at":"2026-11-13T12:05:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24346,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40571},"rest":"https://alion.io/mcp/rest/get_company?id=40571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhere-technologies-rd-project-manager-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhere-technologies-rd-project-manager-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhere-technologies-rd-project-manager-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/here-technologies-rd-project-manager-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhere-technologies-rd-project-manager-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4231885}},{"tool":"search_jobs","arguments":{"company":"here.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4231885},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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