{"id":1970310,"url":"https://alion.io/job/heretto-customer-issues-developer-krakow-hybrid","title":"Customer Issues Developer | Krakow hybrid","company":{"id":1986723,"name":"Heretto","domain":"heretto.com","url":"https://alion.io/company/heretto","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":91000,"period":"year","method":"role_country_seniority_unknown","sample_n":872},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Git","optional":false},{"name":"Maven","optional":false},{"name":"React.js","optional":false},{"name":"Spring Boot","optional":false},{"name":"TypeScript","optional":false},{"name":"GCP","optional":true},{"name":"Google Docs","optional":true},{"name":"Google GKE","optional":true},{"name":"Java","optional":true},{"name":"JavaScript","optional":true},{"name":"Kubernetes","optional":true},{"name":"PostgreSQL","optional":true},{"name":"SQLite","optional":true}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-14T06:00:48Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Heretto, a leader in content management solutions, is looking for outstanding humans that love delivering quality products. We’re a well-funded & growing startup with a big heart and giant ideas. Come have a big impact as a Software Developer focused on customer issue triage and resolution.\nRole purpose:\nThis role is focused on analyzing and resolving bugs or other issues that come through our support channel. The Customer Triage Developer will be the key technical ingredient to delivering a great customer experience when the customer has technical issues. To be great at this role, a person must be a great engineer that loves digging into a wide range of problems. Curiosity and passion for customer service are a must.\nResponsibilities:\nInvestigating issues that are too technical for front line support people\nInteracting with customers to understand their situation and gather information\nManaging and resolving issue escalations \nCollaborating with customer success to communicate issues and build understanding on our team\nDeveloping code to resolve issues\nWorking with the product team to prioritize and manage issues\nCollaborating with QA to automate testing\nCollaborating with DevOps to automate deployment\nDesigning and implementing unit tests to ensure quality in our product\nAssisting customers or other team members when deep technical issues arise\nRequirements:\nWe care that you love hunting issues, driving to resolution, and you love helping customers. We want you if you love bug hunting and problem solving regardless of the exact technology you’re working in. Our core language is Java, but you won’t see a list of languages and toolkits here.\nYou thrive on untangling issues, especially in complex systems.\nYou enjoy working with customers to explain complex usages and how they interact with the system\nYou have a friendly and positive attitude\nYou’re flexible and a team player\nYou have written a lot of software for the web\nYou have worked in at least one large application\nYou love solving problems - both business and algorithmic\nYou have worked in a major cloud and understand the various services and patterns\nStrong English written and verbal communication skills\nAbility to periodically get together for in person collaboration (a few times a year)\nOur Tech Stack:\nOur software covers a lot of ground and uses a wide tech stack. Highlights include:\nAn amazing web editor which competes with products such as Google Docs\nA distributed backend architecture - which makes extensive use of cloud microservices to warehouse data, and to provide a powerful publishing architecture for our rapidly expanding list of clients\nGoogle Cloud (GKE, Pub/Sub, Cloud Storage, Cloud Functions)\nPostgres and SQLite\nJavascript, Typescript, React, GWT (Google Web Toolkit)\nJava (w/Spring Boot), TypeScript\nGit, Maven, Ansible \nHow We Roll:\nAt our core we are a product company full of pragmatists.\nWe care that you have worked with large applications, not about your current stack\nWe care that you have worked with cloud and understand the various services and design patterns\nAgeism is dumb, we love people with experience\nInterview processes shouldn’t be torture, for either of us - you won’t be asked to invert a binary tree in 30 minutes or face any problem that requires a singular insight to solve\nOther:\nThis position is full-time; we will only consider candidates located in Poland. Please send your CV in English. Logistics:\nOffice: Basztowa Street, Kraków\nWe work in the office about 1 day a week\nEmployment start: As soon as you are available\nEmployment end: Indefinite\nWorking hours: Polish\nHours are flexible (8:00-10:00 CEST start, 8-hour day); however, when a teammate covering this time window is absent (e.g. due to PTO, sick leave, training, or similar circumstances), an 8:00 CEST start may be required to ensure coverage.\nPrivate healthcare\nGreat team and atmosphere\nAbout Heretto:\nHeadquartered in Rochester, NY, Heretto helps our customers deliver knowledge more quickly and consistently. Our product enables deploying knowledge content to customers at each of their touchpoints, in their language, and tailored to their needs. By adopting our software, our customers see significant savings in cost and time to market, while simultaneously driving a better customer experience.\nWe are changing the status quo for knowledge publishing and finally resolving the plague of corporate knowledge silos. Our customers range from growing small businesses to Fortune 500 Enterprises who use our product to manage millions of topics and rely on us to maximize their use of structured content inside and outside their organizations. Our open architecture allows us to integrate with a variety of systems with a wide range of APIs bringing unique solutions to our clients’ content management needs.\nHeretto is a service mark of Jorsek, Inc.\nWe are an Equal Opportunity Employer.\nJob Type: Full-time\nLocation: Remote Poland","description_format":"text","description_chars":4949,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Processors, MCUs & AI Chips","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-06T19:03:00Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.705,"p_room":1,"age_days":9,"expected_fill_days":67,"reasons":["conf:0","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/heretto-customer-issues-developer-krakow-hybrid","json_url":"https://alion.io/job/heretto-customer-issues-developer-krakow-hybrid.json","meta":{"generated_at":"2026-10-14T10:31:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12332,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1986723},"rest":"https://alion.io/mcp/rest/get_company?id=1986723"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fheretto-customer-issues-developer-krakow-hybrid"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fheretto-customer-issues-developer-krakow-hybrid"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fheretto-customer-issues-developer-krakow-hybrid"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/heretto-customer-issues-developer-krakow-hybrid\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fheretto-customer-issues-developer-krakow-hybrid"}]}