{"id":1622847,"url":"https://alion.io/job/herff-jones-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":1780003,"name":"Herff Jones","domain":"herffjones.com","url":"https://alion.io/company/herffjones","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arcola, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2178},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T05:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-27T18:54:29Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Position Title: Customer Service Coordinator \nLocation: Arcola\nStarting Pay for position: $20 per hour\n\nJOIN OUR TEAM! \nAbout Herff Jones:\nIndianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com. \n\nWhat You’ll Be Doing On A Daily Basis: \nReporting to the customer service supervisor, The Customer Service Coordinator serves as the point of contact for all matters specific to our customers and Sales Reps. The customer service coordinator builds and maintains relationships with our customer’s decision-makers and external independent sales professionals. The successful employee assists the customer service specialists and independent sales professionals to ensure successful graduations.\nliaison role between our Customer Service Specialist, Sales Reps, Customers (eg.: school administrative and bookstore managers) and internal production, distribution center, and shipping managers.\nAssist Customer Service Specialists in managing contracts and relationships to maximize company profit yet maintain goodwill and long-term commitment with Customers.\nServe as product line expert and advisor to Independent Sales Professionals their staff\nOperate as a point of contact on matters specific to the assigned Customers and Independent Sales Professionals.\nEnsure the timely and accurate delivery of our products according to Customer needs.\nServe on cross-functional teams representing the needs of our Customers and independent sales professionals to assure that their needs are met.\nAssist with tracking key account metrics.\nAssist with requests or issues delegated from Customer Service Specialists and escalations as needed.\nWhat You’ll Bring to the Table:\nProven success effectively communicating across all levels of an organization.\nDemonstrated ability to orchestrate resources to a desired end.\nEffective problem solver capable of maintaining composure and a positive attitude in demanding circumstances.\nProven ability to manage multiple projects at a time while paying strict attention to detail.\nExperience in delivering solutions based on customer needs. \nDemonstrated ability to communicate, influence credibly and effectively at all levels of an organization.\nExcellent listening, problem-solving, written and verbal communication skills.\n\n Education / Certifications Required: \nBachelor’s degree or higher preferred; or equivalent work experience (3-5 years). \nExperience with Account management software and Office Suite.\nPhysical Requirements:\n Daily activity includes but is not limited to:\nWork long hours during peak season. \nSit at a computer for 8-12 hours/day, five days a week. \nType on a keyboard and perform other basic office tasks.\nSpeak clearly and audibly on the telephone in English\nHerff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity. \nAny employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.","description_format":"text","description_chars":4255,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Secondary Education"],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:31Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.766,"p_room":0.55,"age_days":54,"expected_fill_days":46,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/herff-jones-customer-service-coordinator","json_url":"https://alion.io/job/herff-jones-customer-service-coordinator.json","meta":{"generated_at":"2026-10-27T23:07:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14995,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1780003},"rest":"https://alion.io/mcp/rest/get_company?id=1780003"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fherff-jones-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fherff-jones-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fherff-jones-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/herff-jones-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fherff-jones-customer-service-coordinator"}]}