{"id":1741525,"url":"https://alion.io/job/heritage-insurance-customer-service-representative-2","title":"Customer Service Representative","company":{"id":2197800,"name":"Heritage Insurance","domain":"heritagepci.com","url":"https://alion.io/company/heritagepci","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"C","score":60,"open_postings":15,"ghost_share":0.667,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2024-03-08T15:50:00Z","employer_posted_date":"2024-03-08","last_verified_at":"2026-11-05T22:20:15Z","board_verified":true,"closed_at":null,"days_open":972,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":971},"description":"Customer Service Representative\nTraining for first 4 weeks is 9:00 - 5:30. Then shifts can vary but we typically Candidates will start on the later shift 11:30 - 8;00.\nPosition Summary:\nServes as a liaison between external customers, clients and internal staff. Provides exemplary assistance and support; addresses customer issues and ensures effective and long-term problem resolution. Additionally provides clerical and administrative support and works on special projects as assigned.\nResponsibilities:\nCommunicates with co-workers, management, clients, vendors, and others in a courteous and professional manner. \nParticipates in special projects as assigned.\nMaintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.\nResponds to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed\nActs as primary service contact for customer.\nProvides technical guidance, information and procedural advice on a variety of customer service issues requiring knowledge of products and services.\nIdentifies, recommends, and implements conservation approaches to enhance asset retention and improve persistency.\nResponds to telephone or electronic inquiries.\nHandles all service requests from customer within service standards.\nMay need to conduct research to complete service request. Monitors service activity, prepares service reports and troubleshoots technical problems.\nAssists in processing policy level transactions within level of authority.\nCommunicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.\nParticipates in special projects as assigned.\nMaintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.\nQualifications:\nHigh School Diploma or equivalent is required; Associate’s Degree preferred.\n4-40 Customer Service Representative Licensure a plus; must be willing and able to ascertain licensure within 6 months.\nOne year experience in Customer Service area; in the property and casualty segment preferred.\nProficiency with Microsoft Office products required; internet research tools preferred.\nDemonstrated customer service focus / superior customer service skills.\nExcellent communication skills and ability to interact on a professional level with internal and external personnel\nResults driven with strong problem solving and analytical skills. Ability to efficiently navigate through systems and websites to maximize time with callers.\nAbility to work in a fast paced environment; and manages changing priorities effectively.\nAbility to work within a call center scheduled environment.\nDetail-oriented and exceptionally organized\nFluency in Spanish or other languages a plus\nCollaborative partner; ability to contribute to a positive work environment.\nGeneral Information:\nAll employees must pass a pre-employment background check. Other checks may be needed based on position: driving history, credit report, etc.\nThe preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.\nHeritage Insurance Holdings, Inc. is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.","description_format":"text","description_chars":4076,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-03T03:34:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":6,"green_card_filings_12m":1,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.101,"p_room":0.28,"age_days":971,"expected_fill_days":25,"reasons":["conf:1","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/heritage-insurance-customer-service-representative-2","json_url":"https://alion.io/job/heritage-insurance-customer-service-representative-2.json","meta":{"generated_at":"2026-11-06T00:01:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":53,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2197800},"rest":"https://alion.io/mcp/rest/get_company?id=2197800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fheritage-insurance-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fheritage-insurance-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fheritage-insurance-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/heritage-insurance-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fheritage-insurance-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1741525}},{"tool":"search_jobs","arguments":{"company":"heritagepci.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1741525},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}