Outlet Manager

The tasks:

1Take part in training and implement accordingly2Conduct and ensure that employees receive adequate and satisfactory on-the-job training3Keep his superior informed about all unusual matters concerning any plans affecting his/her area4Ensure that discipline prevails within the team and communicate any disciplinary issues to superior / HR manager5Play an active role in the team and ensure smooth and satisfactory hand-over between shifts6Assist in the building of an efficient team by taking interest in their welfare, safety and development7Assist the FNB / Resident Manager to carry out performance appraisal and to identify necessary training measures8Ensure a good working relationship with Housekeeping and other departments as required9Ensure proper grooming of team members as per standard10Coordinate & supervise activities to ensure optimum care and assistance to guests11Establish and maintain effective employee relations12Ensure high level of quality services are delivered to guests at all times13Handling and monitoring of guests complaints and the relevant follow up action required14Consult daily events to take note of number of guests for “mise en place” / to prepare arrival and special cocktail / “mise en place” of fruit platters in arrival rooms15Inspect set ups, including service station before the opening/ensure that guests’ requests are properly followed16Ensure the set up and ambiance of the outlet are as per standards17Participate in service of food and beverage items as and when required18Able to bring new ideas and innovation ( special nights, dinners)19Participate in Eco Standard/Sustainable Responsibility set by the hotel20Assist his superior in ensuring a proper manning during the shift21Assist his superior in managing the budget efficiently and effectively22Monitor leaves in respective outlet23Control of expenses (breakages, linen, materials, etc.)24Monitor the outlet’s operation equipment in collaboration with the responsible of the stewarding department25Conduct monthly inventory on materials used in the outlet / villas26Check and approves stores requisitions whilst ensuring par stock at the outlet are maintained27Submit at the end of each shift number of covers and sales figures to the F&B manager / night auditor28Ensure that all transactions regarding guests checks are dealt with29Ensure energy saving (electricity, gas, water)30Ensure respective TMs are operating as per Quality Management System31Ensure respective TMs are operating as per S&H regulations and policies32Establish all quality procedures in collaboration with the quality manager and ensure the follow-up33Participate in daily briefings and debriefings with respective team members and attends daily F&B meeting34Ensure the quality of products and services delivered to guests35Ensure that all matters concerning TM are communicated to the F&B manager / HR manager36Supervise orders to rooms and liaise with the kitchen to keep up established standards37Organise breakfast / lunch / dinner operation38Comply with all the sustainability commitments and practices implemented within business units39Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society