{"id":3858167,"url":"https://alion.io/job/heritage-resorts-quality-trainee","title":"Quality Trainee","company":{"id":2201430,"name":"Heritage Resorts","domain":"heritageresorts.mu","url":"https://alion.io/company/heritageresorts","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Savanne, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":10000,"max":20000,"currency":"MUR","period":"month","gross":true,"usd_annual":5148},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-06T00:00:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"1. Job PurposeTo support the Quality Department in maintaining and improving the resort's quality standards, food safety practices, hygiene procedures and guest satisfaction. The Quality Trainee will gain practical experience in quality assurance, operational audits, compliance monitoring and continuous improvement initiatives while contributing to the delivery of exceptional guest experiences.\n2. Key ResponsibilitiesA. Quality Assurance & Standards\nAssist in monitoring compliance with the resort's quality standards, policies and procedures.\nSupport regular quality inspections across operational departments.\nParticipate in internal quality audits and follow up on corrective actions.\nAssist in maintaining quality-related documentation, reports and checklists.\nIdentify areas for improvement and communicate observations to the Quality Manager.\nB. Food Safety & Hygiene\nAssist in monitoring food safety and hygiene standards in accordance with HACCP principles.\nParticipate in hygiene inspections of kitchens, restaurants, bars, storage areas and other food handling facilities.\nSupport the verification of food temperature records, cleaning schedules and hygiene checklists.\nAssist in monitoring food storage, labelling, expiry dates and stock rotation practices.\nReport any food safety or hygiene non-conformities to the Quality Manager.\nC. Guest Experience & Service Quality\nAssist in reviewing guest feedback, complaints and satisfaction reports.\nSupport the monitoring of service quality standards across departments.\nParticipate in initiatives aimed at improving guest satisfaction and service consistency.\nAssist in tracking guest satisfaction indicators and identifying recurring concerns.\nD. Documentation & Reporting\nMaintain accurate records of quality inspections, audits and observations.\nAssist in preparing quality reports and presentations.\nSupport the updating of Standard Operating Procedures (SOPs).\nMonitor corrective action plans and follow up with relevant departments.\nEnsure proper filing and confidentiality of quality-related documentation.\nE. Training & Continuous Improvement\nAssist in organising quality awareness and food safety training sessions.\nParticipate in departmental briefings and quality improvement initiatives.\nSupport sustainability and environmental initiatives implemented by the resort.\nPromote a culture of quality, hygiene, safety and continuous improvement among Team Members.\n3. Candidate ProfileEducation & Qualifications\nCurrently pursuing or recently completed a Diploma or Degree in Quality Management, Food Science, Food Safety, Hospitality Management or a related field.\nBasic knowledge of HACCP, food hygiene and quality management principles would be an advantage.\nSkills & Competencies\nGood communication and interpersonal skills.\nStrong attention to detail and organisational skills.\nGood command of English and French.\nBasic proficiency in Microsoft Office (Excel, Word and PowerPoint).\nAbility to work independently and as part of a team.\nWillingness to learn and develop professionally.\nAnalytical mindset with a proactive approach to problem-solving.\n4. Key Performance ExpectationsTimely completion of assigned inspections and quality checklists.\nAccuracy and proper maintenance of quality documentation.\nEffective follow-up on identified non-conformities.\nActive participation in quality and food safety initiatives.\nDemonstrated improvement in technical knowledge and professional competencies throughout the training period.\n5. General ResponsibilitiesComply with all resort policies, procedures and grooming standards.\nMaintain professional conduct and confidentiality at all times.\nCollaborate effectively with operational departments.\nParticipate in training and development activities.\nCarry out any other reasonable duties assigned by the Quality Manager.\nNote: This job description outlines the principal responsibilities of the position and may be amended according to operational requirements and the trainee's development objectives.","description_format":"text","description_chars":4018,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-06T07:28:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["seen:3","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":5148,"is_top_pay":false},"html_url":"https://alion.io/job/heritage-resorts-quality-trainee","json_url":"https://alion.io/job/heritage-resorts-quality-trainee.json","meta":{"generated_at":"2026-11-09T08:34:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7118,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2201430},"rest":"https://alion.io/mcp/rest/get_company?id=2201430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fheritage-resorts-quality-trainee"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fheritage-resorts-quality-trainee"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fheritage-resorts-quality-trainee"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/heritage-resorts-quality-trainee\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fheritage-resorts-quality-trainee"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3858167}},{"tool":"search_jobs","arguments":{"company":"heritageresorts.mu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3858167},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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