{"id":2014577,"url":"https://alion.io/job/hermes-aftersales-service-manager","title":"Aftersales Service Manager","company":{"id":1756184,"name":"Hermès","domain":"hermes.com","url":"https://alion.io/company/hermes-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":51000,"period":"year","method":null,"sample_n":35458},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T00:03:50Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-02T19:03:27Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Join our team as an Aftersales Service Manager, where you will oversee the daily operations of the After Sales Repair Center and lead a multidisciplinary team. You will ensure exceptional craftsmanship, operational efficiency, and a premium customer experience across all post-purchase service touchpoints. Your responsibilities will include managing team performance, handling complex customer complaints, establishing SOPs, overseeing inventory management, and driving service excellence. You will also monitor and analyze monthly KPIs, conduct root-cause analysis, maintain data integrity, and compile systematic reports. Additionally, you will collaborate with cross-functional departments, manage relationships with external vendors, organize technical training, and coordinate logistics activities.\nMissions\nLead, coach, and supervise the after-sales team, ensuring the highest standards of craftsmanship and customer service.\nManage team performance through regular technical assessments, performance reviews, and ongoing development initiatives.\nDrive service excellence by identifying gaps in the customer journey and implementing initiatives to improve customer satisfaction and operational effectiveness.","description_format":"text","description_chars":1215,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:08:47Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.586,"p_room":0.55,"age_days":28,"expected_fill_days":23,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/hermes-aftersales-service-manager","json_url":"https://alion.io/job/hermes-aftersales-service-manager.json","meta":{"generated_at":"2026-11-02T22:13:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31386,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756184},"rest":"https://alion.io/mcp/rest/get_company?id=1756184"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhermes-aftersales-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhermes-aftersales-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhermes-aftersales-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hermes-aftersales-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhermes-aftersales-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2014577}},{"tool":"search_jobs","arguments":{"company":"hermes.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2014577},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}