Store & CRM Manager - John Lobb

Hermès • Chinese • 11 days ago
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Salary
≈ $33k – $78k per year (Estimated)
Location
In office (Shanghai)
Seniority
Staff · 8+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 4, 2026.

Overview
Company
Impact
Profile match

Hermès

Hermès is a French luxury goods house headquartered in Paris that designs, makes and sells leather goods, silk, ready-to-wear, jewellery, watches, home objects and fragrance and beauty products. Founded in 1837 by Thierry Hermès as a harness workshop, it is still controlled by the founding family, is listed on Euronext Paris and runs boutiques worldwide, with major workshops and offices in Pantin and the wider Paris region. Its openings cover boutique sales associates, product managers, communications and media roles, client development, craft and production staff and its Generation H internships.
hermes.com • HQ: Paris, France • Bags, Luggage & Leather Goods • Luxury Goods & Designer Brands • Luxury Retail • 5000+ employees • Est. 1837
Tech stack of Hermès

Join John Lobb, a prestigious brand with over 150 years of exceptional craftsmanship and innovation. As the Store & CRM Manager, you will be responsible for driving store performance, managing customer experience and CRM strategy, and leading your team. This role requires 8+ years of retail management experience, familiarity with CRM tools, and fluency in Mandarin Chinese.

Missions

  • Monitor store performance, conduct regular analysis, and implement action plans to achieve sales targets.
  • Develop and execute CRM strategy for retail stores and e-commerce, including member acquisition, retention, and engagement campaigns.
  • Establish and continuously improve store SOPs, design and implement a structured in-store training matrix, and manage and develop the team.
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