Junior Business Analyst - Fleet Operations

Job Description:

• Own strategic relationships with 5-8 third-party logistics providers
• Act as the main business partner for 3PL owners and conduct regular reviews
• Analyze fleet KPIs to maximize order volumes, resolve operational bottlenecks, and improve partner profitability
• Onboard and pitch new Glovo technology, features, and processes to partners
• Manage contracts and service-level agreements
• Lead commercial renegotiations and ensure high-quality service levels
• Collaborate with Billing, Pricing, Legal, and Operations to resolve complex issues
• Partner with Strategy & Data to launch local initiatives and experiments based on marketplace insights
• Help 3PL partners scale, improve unit economics, and maintain high fleet performance in Spain

Requirements:

• 2 years of experience in Account Management, Operations, or Consulting
• Ideally experience in delivery, e-commerce, or logistics
• Commercial and negotiation skills
• Ability to build trust and handle tough commercial conversations with business owners
• Analytical mindset and comfort working with data and tracking KPIs
• Proactive, ownership-driven approach and bias for action
• Comfortable navigating structural changes and ambiguity
• Familiarity with digital tools and dashboard platforms, such as Google Sheets and Looker
• Native or fluent Spanish
• High working proficiency in English

Benefits:

• Equal opportunities for talent from all backgrounds
• Inclusive environment where everyone feels heard
• Opportunity to note pronouns in the application
• Leadership Principles and culture focused on excellence, collaboration, and diverse perspectives