{"id":1230653,"url":"https://alion.io/job/hero-software-gmbh-founding-customer-experience-manager-netherlands","title":"Founding Customer Experience Manager - Netherlands","company":{"id":682615,"name":"HERO Software","domain":"hero-software.de","url":"https://alion.io/company/hero-software","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Haarlem, Netherlands"],"countries":["NL"],"hiring_countries":["NL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":86},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-09-25T14:35:11Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-25T20:54:07Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Your career oportunity (from 01.12.2026)\nAt HERO Software, we build the software that trade businesses run on. We help professionals be as strong in their business as they are in their craft. As part of our growth strategy we launched in the Netherlands in 2025 and are now expanding.\nAs our first dedicated Customer Experience owner for the Netherlands, you will build the foundation for how Dutch customers experience HERO. You will combine hands-on onboarding and support with developing the processes, workflows and self-service solutions needed as our customer base grows.\nWorking closely with our central German Customer Experience team, Product, Sales and Engineering, you will turn local customer insights into scalable improvements. This is an entrepreneurial role with broad ownership and the opportunity to shape HERO’s future Customer Experience organization in the Netherlands.\nYour Mission\nBeing the primary point of contact for Dutch customers who need support with HERO\nAnswering customer questions and resolving product, workflow and integration issues, including topics related to Exact, SnelStar t and 2BA\nOnboarding new Dutch customers and helping them reach value with HERO quickly\nManaging complex cases that require personal attention, clear communication and coordination with other teams\nUsing customer insights and operational data to identify friction points and prioritize improvements \nWorking closely with the central Customer Experience team to ensure that help content, chatbot flows, onboarding materials and support processes work well for the Dutch market\nHelping establish effective customer experience processes as HERO grows in the Netherlands\nRequirements\nYour Superpowers\nBased in the Netherlands and able to regularly visit our operations location, De Koepel in Haarlem\nFluent in Dutch and English, both spoken and written\nExperience in customer support, customer success, onboarding or another customer-facing SaaS role\nStrongtroubleshooting skills and the ability to take ownership of customer questions from start to resolution\nAble to translate recurring customer issues into standardized, automated or self-service solutions \nProactive and hands-on, with the flexibility to operate in a growing market where not every process is established yet\nEmpathy, clarity and credibility when working with trade and small-business customers\nExperience with AI support tools, chatbot systems, help-center platforms or automation tools is a plus, but not a requirement - affinity with the trade market or market-entry projects is also a plus\nBenefits\nOur Promise\nFlexibility & mobility\nFlexible working hours and a remote-friendly setup\n 30 days of annual leave (including 24 and 31 December) plus additional days off (wedding, relocation, birth)\nCareer & Development\nAn annual learning budget, currently 800 euros, for courses, books, or coaching\nRegular feedback and development conversations to support you in reaching your career goals\nThe opportunity to become HERO’s first dedicated Customer Experience owner in the Netherlands and build the local function from the ground up\nA steep learning curve and direct impact on how HERO scales in the Netherlands\nTeamspirit\nSensational summer and Christmas parties as well as regular team events \nAnnualco-workations with the HERO team elsewhere in the EU\nAn open, collaborative, and international team environment\nWant to know more?\nHere you can find more information and impressions about us:\nFeel free to take a look at our application process on our careers page\nGet an even better impression of us from the reviews on ourKununu profile \n@weare_herosoftware on Instagram and HERO Software on LinkedIn!\nYour application\nDo you see your skills, your abbilites and, of course, your personality reflected in this job ad? Perfect! Then send us your application including your salary expectations via the application button.\nWe expressly encourage women as well as non-binary and trans* people to apply for this position. Applicants with severe disabilities will be given preference where qualifications are equal.\nYour people of contact: Martine (Talent Attraction & Strategy), Rick & Martin (Team NL)\nWe look forward to receiving your application!\nSalary Range: 50.000 - 70.000 Euro/year","description_format":"text","description_chars":4269,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Flexible schedule"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-09-25T14:35:11Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.737,"p_room":0.75,"age_days":29,"expected_fill_days":35,"reasons":["conf:0","win:late"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/hero-software-gmbh-founding-customer-experience-manager-netherlands","json_url":"https://alion.io/job/hero-software-gmbh-founding-customer-experience-manager-netherlands.json","meta":{"generated_at":"2026-10-25T23:07:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32620,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":682615},"rest":"https://alion.io/mcp/rest/get_company?id=682615"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhero-software-gmbh-founding-customer-experience-manager-netherlands"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhero-software-gmbh-founding-customer-experience-manager-netherlands"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhero-software-gmbh-founding-customer-experience-manager-netherlands"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hero-software-gmbh-founding-customer-experience-manager-netherlands\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhero-software-gmbh-founding-customer-experience-manager-netherlands"}]}