{"id":3065574,"url":"https://alion.io/job/herotel-junior-it-support","title":"Junior IT Support","company":{"id":177332,"name":"Herotel","domain":"herotel.com","url":"https://alion.io/company/herotel","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plattekloof, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":22000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-22T06:59:21Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T14:23:38Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Are you a curious, proactive problem solver with a passion for helping people get the most from their technology? Join our Information Technology team as a Junior IT Support in Plattekloof, where you’ll deliver first and second line support, keep equipment running smoothly and help colleagues with Microsoft 365.\nThis role is perfect for a detail focused, accountable starter who loves solving problems, learns quickly and enjoys being part of a supportive team.\nWhat you’ll do:\nProvide computer and printer support to keep our teams productive\nDeliver first line Microsoft 365 support\nMaintain security software on all machines\nPerform backups of critical systems\nConduct regular device maintenance\nConfigure network devices\nSet up laptops and equipment for our colleagues\nAttend to all allocated tasks and tickets, prioritising by urgency and level of attention\nFollow up on outstanding tasks and sign off completed work on the QContact system\nAccept and log technical support emails and calls to the IT Department\nAssist the Service Desk team with new equipment deployment, software installations, equipment collection, inventory and printer issues\nWhat you’ll need:\nGrade 12 (Matric)\nAny IT related certification (minimum NQF 3) or currently studying towards an IT related Diploma or Degree\nExperience installing, configuring and setting up laptops and devices\nExperience supporting Microsoft 365 applications\nStrong basic computer and application skills (Excel, Word, stock systems and more)\nA qualification in technical subjects such as A+, N+, AZ 900 or AZ 104 will be advantageous\nA highly developed sense of integrity, a strong work ethic and a team player mentality\nThe ability to work independently\nExcellent written and verbal communication skills\nA proactive, accountable approach with strong attention to detail and time management\nProblem determination and resolution skills\nA willingness to learn\nWhat we offer:\nExposure to a dynamic workplace\nA chance to grow your skills through our internal academy\nA friendly, team-driven environment\nGroup Risk Benefits\nMedical Benefits\nHealth and Lifestyle Programmes\nImportant Disclaimer:\nPlease ensure that the information you provide in your application is true, accurate, and correct.\nPreference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel’s Employment Equity Plan.\nBy submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.\nIf you do not hear from us within 14 days, please consider your application unsuccessful.","description_format":"text","description_chars":2735,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband","Fixed Wireless"],"lifecycle":[{"event":"open","at":"2026-10-22T07:46:16Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/herotel-junior-it-support","json_url":"https://alion.io/job/herotel-junior-it-support.json","meta":{"generated_at":"2026-10-24T14:33:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20701,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177332},"rest":"https://alion.io/mcp/rest/get_company?id=177332"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fherotel-junior-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fherotel-junior-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fherotel-junior-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/herotel-junior-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fherotel-junior-it-support"}]}