{"id":3859106,"url":"https://alion.io/job/herotel-noc-engineer-2","title":"NOC Engineer","company":{"id":177332,"name":"Herotel","domain":"herotel.com","url":"https://alion.io/company/herotel","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"BGP","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false}],"status":"live","first_seen_at":"2026-11-06T07:46:11Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T22:36:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Are you a technically sharp network professional who thrives on keeping critical infrastructure running? Join our NOC team as a NOC Engineer in [Location], where you'll monitor, maintain and troubleshoot Herotel's national IP Core and transmission network around the clock.\nThis role is perfect for a proactive, detail oriented networker who stays calm under pressure and wants to grow deep technical skills within a fast paced, 24/7 ISP environment.\nWhat you'll do:\nManage and maintain the accuracy of Herotel's monitoring systems across the IP Core and ISP services\nIdentify, respond to and escalate faults on the IP Core and transmission network\nHandle provisioning, including IP assignment and Core and transmission network configuration\nImplement and report on scheduled and approved changes, escalating failed changes to IP Core Engineers when needed\nMaintain WIKI documentation and technical processes for NOC operations\nAssess and prioritise faults, responding or escalating as appropriate\nCommission transmission nodes and fibre transmission links to Herotel's approved standard as the network expands\nProvide first level support and monitoring of the IP Core, including capacity and route optimisation\nSupport WISP integration onto the centralised IP Core and national transmission network\nBuild, manage and optimise the national transmission network based on SR MPLS, including route and traffic flow management\nAssist WISPs with best practice RFC processes and internal MPLS deployments\nWhat you'll need:\nMinimum of 3 years ISP, SP or WISP experience\nProficiency in IP address and subnet planning and implementation, both v4 and v6\nProficiency in routing protocols, both internal and external (OSPF, BGP, ISIS etc)\nProficiency in L2 switching\nStrong oral, written and interpersonal communication skills\nEnglish and Afrikaans proficiency\nOwn transport, as shift work is essential in a 24/7, 365 day environment\nAbility to work shifts\nAbility to analyse and define problems, prioritise workflow, multitask and meet deadlines while remaining flexible\nAbility to stay calm under pressure, including during difficult calls or conflict situations\nStrong problem solving and decision making skills\nProactive, self motivated approach with strong attention to detail\nHigh level proficiency working on Mikrotik routers and switches advantageous\nMikrotik MPLS deployment experience advantageous\nExperience with Juniper equipment advantageous\nProficiency in Mac OS X advantageous\nJuniper, Cisco or other relevant networking certifications advantageous\nMikrotik certifications advantageous\nWhat we offer:\nExposure to a dynamic workplace\nA chance to grow your skills through our internal academy\nA friendly, team-driven environment\nGroup Risk Benefits\nMedical Benefits\nHealth and Lifestyle Programmes\nImportant Disclaimer:\nPlease ensure that the information you provide in your application is true, accurate, and correct.\nPreference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.\nBy submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.\nIf you do not hear from us within 14 days, please consider your application unsuccessful.","description_format":"text","description_chars":3410,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Afrikaans","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband","Fixed Wireless"],"lifecycle":[{"event":"open","at":"2026-11-06T08:19:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:3","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/herotel-noc-engineer-2","json_url":"https://alion.io/job/herotel-noc-engineer-2.json","meta":{"generated_at":"2026-11-08T01:38:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3614,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177332},"rest":"https://alion.io/mcp/rest/get_company?id=177332"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fherotel-noc-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fherotel-noc-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fherotel-noc-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/herotel-noc-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fherotel-noc-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3859106}},{"tool":"search_jobs","arguments":{"company":"herotel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3859106},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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