{"id":3245453,"url":"https://alion.io/job/heroux-devtek-it-service-desktop-analyst","title":"IT Service Desktop Analyst","company":{"id":3218551,"name":"Héroux-Devtek","domain":"herouxdevtek.com","url":"https://alion.io/company/herouxdevtek","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Runcorn, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":66000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-04T06:44:50Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-28T00:41:41Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Heroux-Devtek, the world’s 3rd largest producer of landing gear, serves the civil and military aerospace markets from production facilities in North America and Europe. The Company’s longevity, flexibility, and track record for the development and implementation of innovative production systems have distinguished it as a leader in the domain. With its most recent acquisitions, Heroux-Devtek is bolstering its status as one of the foremost landing gear, actuation and hydraulic system designers and manufacturers in the global aerospace industry.\nDivision info:\nLocated in Runcorn, United Kingdom, our newly extended 120,000 sq. ft. facility is a fully integrated site offering comprehensive manufacturing, repair, and overhaul services to the major players in the landing gear industry. Designated as a Center of Excellence, the facility specializes in surface treatment and assembly of small to medium sized\nJob Summary\nHéroux-Devtek is seeking a motivated and customer-focused IT Technician to provide first-line technical support across our Runcorn manufacturing site. The successful candidate will support end users with hardware, software, network and system issues while helping to ensure the smooth operation of the site's IT infrastructure. This is an excellent opportunity for an individual looking to develop their IT career within a fast-paced aerospace manufacturing environment.\nKey Responsibilities\nProvide first-line IT support to end users via face-to-face interactions, phone, email and remote support.\nDiagnose and resolve hardware, software, printer, network and system-related issues in a timely manner.\nLog, track, prioritise and resolve incidents and service requests using the IT Service Management (ITSM) system.\nEscalate complex technical issues to second-line support or specialist teams where required.\nInstall, configure and maintain desktop PCs, laptops, mobile devices, printers and associated peripherals.\nSupport user account administration, password resets and access management within Microsoft environments.\nAssist with workstation deployments, hardware upgrades and equipment replacements.\nSupport Microsoft Windows operating systems and core Microsoft technologies.\nAssist with network troubleshooting, connectivity issues and basic administration tasks.\nMaintain accurate documentation of support activities, technical procedures and asset records.\nEnsure compliance with company IT security policies and industry best practices.\nSupport cybersecurity initiatives and assist with identifying and remediating security risks.\nMaintain IT asset inventory and ensure equipment is properly tracked throughout its lifecycle.\nSkills and Experience\nEducation in Information Technology, Computer Science or a related technical discipline.\nUnderstanding of Service Desk operations, including incident management, ticket handling, prioritisation and escalation processes.\nExperience supporting Windows-based desktop environments.\nGood knowledge of computer hardware, laptops, desktops, printers and peripheral devices.\nExperience supporting Microsoft Windows and Microsoft 365 applications.\nStrong troubleshooting and problem-solving skills.\nExcellent customer service and communication skills.\nAbility to manage multiple priorities in a fast-paced manufacturing environment.\nSelf-motivated with a proactive approach to learning and continuous improvement.\nWhat we offer?\nCompetitive salaries tied to performance, reviewed annually\nStandard 37-hour week, Annual leave 25 days + bank holidays\nGenerous group pension plan with up to 7.5% employer contribution\nLife Assurance 4 x salary\nCompany funded medical benefits package from day one\nAccess to retail and gym discounts\nLoyalty bonuses\nSupportive environment where you can learn and grow\nA culture where diversity is valued, empowering individuals to contribute positively to the organization's success.\nTeam Building social events\nHéroux-Devtek aims to grow as an industry by meeting customer expectations through the dedication and commitment of its people. Heroux-Devtek emphasizes a culture cantered on the \"4 Rs\": Respect, Responsibility, Recognition, and Resilience. This entails fostering quality relationships with customers, colleagues, and suppliers, ensuring quality\ndelivery and fairness, acknowledging employee achievements, and promoting flexibility, openness, and tenacity among employees. This approach contributes to a stable workforce and reinforces an entrepreneurial spirit, guiding employees towards shared objectives.\nEqual Opportunity to Employees: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.\nAll qualified applicants will receive consideration for employment without regard to any of these characteristics.\nUser privacy is paramount, we are committed to safeguarding your personal data in compliance with GDPR regulation.","description_format":"text","description_chars":5000,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-25T19:01:39Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.436,"p_room":0.35,"age_days":52,"expected_fill_days":25,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/heroux-devtek-it-service-desktop-analyst","json_url":"https://alion.io/job/heroux-devtek-it-service-desktop-analyst.json","meta":{"generated_at":"2026-10-28T04:00:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5317,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3218551},"rest":"https://alion.io/mcp/rest/get_company?id=3218551"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fheroux-devtek-it-service-desktop-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fheroux-devtek-it-service-desktop-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fheroux-devtek-it-service-desktop-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/heroux-devtek-it-service-desktop-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fheroux-devtek-it-service-desktop-analyst"}]}