{"id":3665908,"url":"https://alion.io/job/hertz-customer-operations-manager-3","title":"Customer Operations Manager","company":{"id":1752887,"name":"Hertz Corporation","domain":"hertz.com","url":"https://alion.io/company/hertz-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T15:07:21Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-08T06:08:44Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"TheCustomer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.\nThe salary for this position is $50,000/yr\nWhat You’ll Do:\nResponsible for daily customer operations and revenue generation for their assigned function\nLeads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes \nResolves customer issues, ensuring a positive customer experience\nPro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)\nConstantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)\nActively engages in effective communication plans focused on building employee engagement in order to achieve business results\nConducts performance evaluations that are timely and constructive, where applicable\nParticipates in the recruiting process, as required\nProvides management with various updates and indicators as requested\nRemains current on all administrative duties according to company policy\nWhat We’re Looking For:\n1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.\nHigh School Diploma required, Bachelor’s Degree preferred \nModerate proficiency in Microsoft Office Suite\nAbility to collaborate with internal and external stakeholders \nFlexible and adaptable; ability to work effectively in ambiguous situations \nExcellent verbal and written communication skills \nAbility to address and resolve customer service challenges\nResults driven, ability to make decisions and help solve problems\nAbility to build and lead a diverse, high-performing, results-oriented, and highly-engaged team\nAbility to drive process and organizational change\nAbility to influence\nAbility to motivate teams and keep a positive attitude in a fast-paced environment\nAbility to work under minimal supervision with a goal-oriented mindset\nAbility to see the big picture and leverage critical thinking and decision-making skills\nExcellent organization, time management, delegation, and prioritization skills.\nCourageous leadership and accountability\nWhat You’ll Get:\nPaid Time Off\nMedical, Dental & Vision plan options\nRetirement programs, including 401(k) employer matching\nPaid Parental Leave & Adoption Assistance\nEmployee Assistance Program for employees & family\nEducational Reimbursement & Discounts\nVoluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness\nPerks & Discounts -Theme Park Tickets, Gym Discounts & more","description_format":"text","description_chars":3364,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T06:18:42Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.652,"p_room":0.75,"age_days":17,"expected_fill_days":23,"reasons":["conf:4","stale_co","wave","velocity","win:late","comp:junior,brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/hertz-customer-operations-manager-3","json_url":"https://alion.io/job/hertz-customer-operations-manager-3.json","meta":{"generated_at":"2026-11-08T08:49:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19108,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1752887},"rest":"https://alion.io/mcp/rest/get_company?id=1752887"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhertz-customer-operations-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhertz-customer-operations-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhertz-customer-operations-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hertz-customer-operations-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhertz-customer-operations-manager-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3665908}},{"tool":"search_jobs","arguments":{"company":"hertz.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3665908},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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