{"id":3643968,"url":"https://alion.io/job/hertz-customer-service-associate-11","title":"Customer Service Associate","company":{"id":1752887,"name":"Hertz Corporation","domain":"hertz.com","url":"https://alion.io/company/hertz-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Barbara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T19:28:27Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-09T12:22:10Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Are you passionate about delivering exceptional customer experiences and helping teams succeed? As a Customer Service Associate, you will play a key role in creating outstanding customer interactions, driving customer satisfaction, and supporting a culture of service excellence.\nIn this role, you will serve as the primary point of contact for customers, resolving issues quickly and professionally while ensuring a positive experience at every touchpoint. You will also partner with leadership to monitor and improve customer satisfaction metrics, including Net Promoter Score (NPS), and help implement action plans that enhance the customer experience.\nWhat You’ll Get:\nThe hourly rate / wage for this role is $21.50\nOvertime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)\nHoliday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)\nSick Pay: Granted Up to 40 hours\nPaid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)\nBenefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:Medical, Dental & Vision plan options\nLife Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)\nRetirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.\nPaid Parental Leave & Adoption Assistance\nEmployee Assistance Program for employees & family\n\nWhat You'll Do\nDeliver exceptional customer service that drives customer satisfaction and loyalty.\nResolve customer concerns and inquiries promptly with professionalism and hospitality.\nServe as the primary liaison for Net Promoter Score (NPS) initiatives, communicating performance results and improvement plans to management.\nAnalyze customer feedback and NPS results to identify trends and opportunities for improvement.\nCoach and support team members in understanding and meeting customer needs.\nProvide guidance, feedback, and training to help improve service delivery.\nEnsure compliance with company policies, procedures, and service standards.\nFoster a positive, customer-focused culture within the location.\nQualifications\nRequired\n3+ years of customer service experience\nExperience supporting operations and sales functions\nStrong verbal and written communication skills\nProven ability to build relationships and influence others\nExcellent problem-solving and decision-making abilities\nPassion for delivering outstanding customer experiences\nPreferred\nRental car industry experience\nApply today and shift your career into drive for tomorrow!\n#Zip","description_format":"text","description_chars":2916,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental 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