{"id":3672168,"url":"https://alion.io/job/hertz-part-time-customer-service-associate-11","title":"Part Time Customer Service Associate","company":{"id":1752887,"name":"Hertz Corporation","domain":"hertz.com","url":"https://alion.io/company/hertz-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tallahassee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T20:21:41Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-07T00:37:23Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"As aPart Time Customer Service Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.\nThis position includes a rewarding compensation and benefits package:\n$16/HR an hour as your base pay \nOvertime hours are compensated at 1.5 times your hourly rate \nIncludes full range of medical, dental, vision, 401K benefits offerings\nUncapped monthly sales incentives with an average monthly range of \nPotential for top sellers to make over $100K annually \nResponsibilities\nProvide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.\n\nWelcome each customer with a smile.\n\nProudly represent Hertz with your professional appearance, language and behavior.\n\nFocus on providing a clean and safe vehicle, to every customer, every time.\n\nTake ownership of each customer’s service experience by immediately owning and resolving issues.\n\nBe proud of our brand and the role you play in our success.\n\nPlay an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.\n\nThoroughly enjoy Going for the WOW! Desire to Surprise and Delight.\n\nBuild brand loyalty.\n\nUtilize company approved sales and service techniques when determining customer wants and needs.\n\nOffer optional products to meet customer wants and needs.\n\nPrepare all rental and return documents accurately and completely.\n\nQualify each customer using our company rental requirement guidelines.\n\nProvide customers assistance with directions, maps, local area information, appropriate service information, etc.\n\nReview rental parameters with all customers to ensure a complete understanding of our rates and service charges.\n\nEnsure that the return date and time on the rental agreement is accurate.\n\nReview all charges at the time of vehicle return.\n\nPrepare the Rental Agreement Folder with all required information.\n\nAnswer the phones to assist customers in a friendly, helpful and prompt manner.\n\nAssist customers by effectively resolving all customer service issues.\n\nAssist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.\n\nSkills\nPassion for customer service and attention to detail - Goes the extra mile\n\nSelf-motivated to achieve and exceed targeted goals\n\nStrong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.\n\nProficiency in English\n\nGood communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply\n\nWork in a fast-paced environment with a variety of tasks.\n\nExcellent organizational and time management skills\n\nDemonstrate professionalism and interpersonal skills\n\nProven experience of working well within a team\n\n100% customer focus, with proven experience within a customer facing environment\nAdditional Requirements\nWork flexible shifts including weekends and holidays; and work overtime as required\n\nWork outdoors during all weather conditions\n\nStand for long periods of time","description_format":"text","description_chars":3441,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T09:36:53Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.611,"p_room":0.9,"age_days":15,"expected_fill_days":24,"reasons":["conf:2","stale_co","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/hertz-part-time-customer-service-associate-11","json_url":"https://alion.io/job/hertz-part-time-customer-service-associate-11.json","meta":{"generated_at":"2026-11-07T01:52:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4531,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1752887},"rest":"https://alion.io/mcp/rest/get_company?id=1752887"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhertz-part-time-customer-service-associate-11"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhertz-part-time-customer-service-associate-11"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhertz-part-time-customer-service-associate-11"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hertz-part-time-customer-service-associate-11\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhertz-part-time-customer-service-associate-11"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3672168}},{"tool":"search_jobs","arguments":{"company":"hertz.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3672168},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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