{"id":3672177,"url":"https://alion.io/job/hertz-part-time-customer-service-associate-13","title":"Part Time Customer Service Associate","company":{"id":1752887,"name":"Hertz Corporation","domain":"hertz.com","url":"https://alion.io/company/hertz-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ontario, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T23:17:35Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-03T18:44:30Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"The Customer Service Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.\nWhat You’ll Get:\nHourly Rate is $18.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.\nBonus Plans: Eligible, Up to 12%\nBonus: Eligible, Up to 12%\nOvertime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)\nHoliday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)\nSick Pay: Granted Up to 48 hours\nPaid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)\nProfit Sharing: Eligible\nBenefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:Medical, Dental & Vision plan options\nLife Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)\nRetirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.\nPaid Parental Leave & Adoption Assistance\nEmployee Assistance Program for employees & family\nEducational Reimbursement & Discounts\nVoluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness\nPerks & Discounts -Theme Park Tickets, Gym Discounts & more\n\nResponsibilities:\nProvide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.\nWelcome each customer with a smile.\nProudly represent Hertz with your professional appearance, language and behavior.\nUtilize company approved sales and service techniques when determining customer wants and needs.\nOffer optional products to meet customer wants and needs.\nFocus on providing a clean and safe vehicle, to every customer, every time.\nTake ownership of each customer’s service experience by immediately owning and resolving issues.\nBe proud of our brand and the role you play in our success.\nPlay an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.\nThoroughly enjoy Going for the WOW! Desire to Surprise and Delight.\nBuild brand loyalty.\nPrepare all rental and return documents accurately and completely.\nQualify each customer using our company rental requirement guidelines.\nProvide customers assistance with directions, maps, local area information, appropriate service information, etc.\nReview rental parameters with all customers to ensure a complete understanding of our rates and service charges.\nEnsure that the return date and time on the rental agreement is accurate.\nReview all charges at the time of vehicle return.\nPrepare the Rental Agreement Folder with all required information.\nAnswer the phones to assist customers in a friendly, helpful and prompt manner.\nAssist customers by effectively resolving all customer service issues.\nAssist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.\nSkills:\nPassion for customer service and attention to detail - Goes the extra mile\nSelf-motivated to achieve and exceed targeted goals\nStrong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.\nProficiency in English\nGood communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply\nWork in a fast-paced environment with a variety of tasks. \nExcellent organizational and time management skills\nDemonstrate professionalism and interpersonal skills\nProven experience of working well within a team\n100% customer focus, with proven experience within a customer facing environment\nAdditional Requirements:\nWork flexible shifts including weekends and holidays; and work overtime as required\nWork outdoors during all weather conditions\nStand for long periods of time","description_format":"text","description_chars":4456,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T09:36:53Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.824,"p_room":0.9,"age_days":11,"expected_fill_days":23,"reasons":["conf:1","win:mid","comp:brand"],"computed_at":"2026-11-03T19:58:06Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/hertz-part-time-customer-service-associate-13","json_url":"https://alion.io/job/hertz-part-time-customer-service-associate-13.json","meta":{"generated_at":"2026-11-03T19:58:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2637,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1752887},"rest":"https://alion.io/mcp/rest/get_company?id=1752887"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhertz-part-time-customer-service-associate-13"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhertz-part-time-customer-service-associate-13"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhertz-part-time-customer-service-associate-13"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hertz-part-time-customer-service-associate-13\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhertz-part-time-customer-service-associate-13"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3672177}},{"tool":"search_jobs","arguments":{"company":"hertz.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3672177},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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