{"id":2952626,"url":"https://alion.io/job/heunets-service-delivery-manager","title":"Service Delivery Manager","company":{"id":4455115,"name":"Heunets","domain":"heunets.com","url":"https://alion.io/company/heunets","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["NG"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":103000,"max_usd":226000,"period":"year","method":"global_role_seniority_cell","sample_n":1088},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-11T13:47:11Z","employer_posted_date":null,"last_verified_at":"2026-10-11T13:47:11Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"We are seeking a highly organized and results-driven Service Delivery Managerto lead the execution and continuous improvement of our service delivery operations. The successful candidate will be responsible for ensuring exceptional service performance, driving SLA compliance, managing client relationships, and leading cross-functional teams to deliver outstanding outcomes.\nThis role plays a critical part in ensuring seamless coordination between clients, vendors, internal teams, and operational stakeholders while maintaining high standards of service quality, efficiency, and customer satisfaction.\nWhat You'll DoService Delivery Leadership\nOversee end-to-end service delivery across multiple client engagements.\n\nEnsure timely and successful fulfilment of service requests and operational commitments.\n\nLead and support Service Delivery Coordinators and operational teams.\n\nEstablish and maintain service delivery best practices and standards.\n\nClient & Stakeholder Management\nServe as the primary point of escalation for delivery-related matters.\n\nBuild strong, long-term relationships with clients and key stakeholders.\n\nConduct service review meetings and provide performance updates.\n\nProactively manage risks, expectations, and service improvements.\n\nOperational Excellence\nMonitor service performance, SLA compliance, and delivery quality.\n\nIdentify operational bottlenecks and implement corrective actions.\n\nDrive continuous improvement initiatives to enhance efficiency and scalability.\n\nEnsure accurate tracking and reporting within CRM and operational systems.\n\nTeam Leadership\nCoach, mentor, and develop team members.\n\nFoster a culture of accountability, collaboration, and high performance.\n\nSupport workforce planning, performance management, and talent development.\n\nReporting & Analytics\nAnalyze delivery metrics and performance data.\n\nProvide leadership with actionable insights and recommendations.\n\nTrack service KPIs, customer satisfaction, and operational health indicators.\n\nRequired Qualifications\nBachelor's degree in Business Administration, Operations, Information Technology, Human Resources, or a related field.\n\nMinimum of 5 years' experience in Service Delivery, Operations Management, Managed Services, Staffing Operations, or a similar environment.\n\nProven experience managing client relationships and service-level agreements (SLAs).\n\nExperience leading teams and driving operational performance.\n\nStrong project coordination and stakeholder management skills.\n\nPreferred Qualifications\nITIL Foundation Certification.\n\nPMP, PRINCE2, Agile, or Lean Six Sigma certification.\n\nExperience working with CRM platforms, Dynamics 365, or service management tools.\n\nKey Skills\nService Delivery Management\n\nClient Relationship Management\n\nSLA Governance\n\nTeam Leadership\n\nOperational Excellence\n\nProcess Improvement\n\nRisk Management\n\nPerformance Analytics\n\nCross-Functional Collaboration\n\nCommunication & Stakeholder Management\n\nWhy Join Us?\nOpportunity to lead and shape service delivery operations in a growing organization.\n\nWork remotely with a collaborative and high-performing team.\n\nCareer growth opportunities in operations and service management leadership.\n\nCompetitive compensation and development opportunities.\n\nCulture focused on innovation, accountability, and continuous improvement.\n\nSuccess in This Role Means\nConsistently achieving service delivery and SLA targets.\n\nMaintaining high levels of client satisfaction.\n\nBuilding a high-performing service delivery team.\n\nDriving operational efficiencies and continuous improvement initiatives.\n\nContributing to business growth through exceptional service execution.\n\nReady to make an impact? Apply today and help us deliver exceptional service experiences that drive client success.\nOriginally posted on Himalayas","description_format":"text","description_chars":3807,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Nigeria","iso":"NG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T20:31:20Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.786,"p_room":0.9,"age_days":12,"expected_fill_days":28,"reasons":["seen:12","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/heunets-service-delivery-manager","json_url":"https://alion.io/job/heunets-service-delivery-manager.json","meta":{"generated_at":"2026-10-24T14:56:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21212,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4455115},"rest":"https://alion.io/mcp/rest/get_company?id=4455115"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fheunets-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fheunets-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fheunets-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/heunets-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fheunets-service-delivery-manager"}]}